Customer Service Resources Manager
Resume:
Julia “Judy” Mitchell
North Richland Hills, TX 76182
817-***-**** home 817-***-**** cell
SMAll Business Administration- 8/11/2020---Current
Provide support for timekeepers—Develop Overtime reports for over 4,500 employees.
Maintain Overtime reports for all PDC employees.
Maximus (Census Customer Service) 2/28/2020 to 5/18/2020
American Paint Horse Association-Fort Worth, TX 2007 -2018
Director of Human Resources- Provided support for managers and employees in a Non-Profit Organization. Supervised employees in a fast paced customer service facility. APHA is the second largest horse breed registry in in World. Responsible for all aspects of Human Resources including but not limited to:
oSupervisor
oRecruiting and Staffing
oCoaching and counseling
oTotal Benefit negotiation and implementation
oWorker’s Compensation (Investigations and working with third party to complete resolution
oFederal and local compliance audits
oTraining and Development (Customer Service, Employment laws, Harassment, etc.)
oEEO/AA compliance
oResponded to Unemployment claims
oSponsor and 401k administrator
Home Depot Inc. Hurst, TX 2004-2007
Human Resources Manager- Provided support for up to 135 managers and employees in a retail store. Supervised multiple departments plus provided support for other managers and supervisors.
oSupervisor
oRecruiting and Staffing
oCoaching and counseling
oTotal Benefit negotiation and implementation
oWorker’s Compensation (Investigations and working with third party to complete resolution
oFederal and local compliance audits
oTraining and Development (Employment laws, Harassment, etc.)
oEEO/AA compliance
oSafety and security
oResponded to Unemployment claims
W.W. Grainger, INC-Roanoke, TX 1998-2003
Human Resources Manager- Provided support to nine operations managers and 300 non-exempt employees in a fast- paced distribution center. Support included but was not limited to:
oSupervisor
oRecruiting and Staffing
oCoaching and counseling
oTotal Benefit negotiation and implementation
oWorker’s Compensation (Investigations and working with third party to complete resolution
oFederal and local compliance audits
oTraining and Development (Employment laws, Harassment, etc.)
oEEO/AA compliance including OFCCP compliance (Became the company SME in regard to OFCCP and hiring documentation
oResponded to Unemployment claims
Mrs. Baird’s Bakeries, Inc. Fort Worth, TX 1996-1998
Human Resources Manager- Provided support to twelve managers and more than 450 employees in a large bakery and distribution unit. Support was provided to production employees, transportation drivers, as well as retail route sales drivers and retail store employees. Support included all of the above as well as:
Coaching and counseling, Recruiting and Staffing, Training and Development, Benefit Administration, Contract negotiations for NEX, production employees and Transport Drivers. This included 2 separate Union Contracts, Compliance with all state and local Employment laws including AAP, EEOC, Safety, Hazmat/OSHA/DOT, etc.
Background:
Extensive experience within retail, production and distribution environments including more than 25 years in Management and Human Resources. Experience includes EEO/AA audits and training.
Areas of Expertise:
Human Resources/ Supervisor/Manager
EEOC Employment Law Training and Development
Recruiting Employee Relations Affirmative Action
Scheduling. OSHA/Safety Customer Serice
Professional Strengths:
Results oriented professional, willing to invest the necessary time to complete assignments timely and efficiently.
Excellent organizational and time management skills stressing thoroughness, attention to detail, and completion of objectives and goals.
Excellent written and oral communication skills
Education:
BBA—UNT, Denton, TX Major- Human Resources Management
Sat for and passed SPHR exam
Various seminars and training: Employment Law, Recruiting and Hiring, ADA, OSHA, Hazmat, Managing OFCCP Compliance, Management, Conflict Resolution, Managing Change and Train the Trainer.
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