Mortgage Processor Customer Service

Ladonna Sandfort

CELL/HOME--214-***-**** *****-*********@*******.***

**** ****** **** ***** ** 75023

EXPERIENCE:

Fairway Independent Mortgage Corporation April 19th2021-April 4th 2022 Remote-Operations (Agency Loan Delivery Specialist)

• Review/audit loan documents such as Note, Appraisal, Mortgage Insurance certificate etc...to confirm information was accurately matched in Encompass before delivery loans to Investors such as Freddie Mac and Fannie Mae.

• Worked with Underwriting for any corrections or updates that may have been needed for loan approvals.

• Perform post closing pre-delivery audit of loan files (including credit and closing packages) to ensure compliance with internal policies, investor requirements, and agency guidelines

• Ensure data integrity within post closing systems

• Escalate loans within allotted timeframe that may not be investor compliant or cannot be shipped within 48 hours of initial review/assigned date

• Document errors and/or missing items in the system, send out notification to Operations staff and mangers to address any missing or erroneous items in file, and ensure timely receipt of required deficiency items needed to ship and sell loans

• Assist with other miscellaneous items as needed, including but not limited to: condition follow up, data/trend reporting, training sessions, etc.

• Meet goals and objectives as set by management and ensure that loans are in compliance with company policies

• Perform other duties as assigned

Mr. Cooper Oct 23rd 2017-April 15th 2021

Irving, TX – Escrow Specialist 2

• Review monthly analysis exceptions created by business rules.

• Work on task opened by other lines of business in a timely manner.

• Analyze escrow accounts.

• Help accounting to reconcile the department's deposits.

• Help create Excel templates to automate processes, and maintain templates already implemented.

• Remit payments to vendors for tax penalties

• Identify any trends that may cause issues on customers and the company.

• Provide daily inventory and productivity tracking.

• Process wires for tax vendors and mortgage companies for serviced release loans and tax penalty reimbursements

• Work on Government billing processes for Mortgage Insurance

• Work on process completing FHA Recon research

• Identify liability for claims regarding delinquent taxes

• Decision tax penalty charge backs

• Complete reports to have the proper amounts deducted from internal cost centers

• Provided information to homeowners in regards to escrow

• Provided training sessions for new employees and tax vendors for the tax claim process.

Safeguard Properties Feb 9th 2015-March- 2017

Bid Desk Specialist

● Coordinated timely and provided accurate delivery of daily work assignments to team members

● Measure and report on the completion of work assigned to management team

● Conducted performance improving coaching sessions with team members as needed

● Work with the Department Supervisor to establish and maintain a professional working environment that fosters a strong work ethic and creates a positive work experience

● Demonstrated order processing competencies and subject matter expertise

● Participated in Investor & Client staff-to-staff calls

● Communicated with other department leadership teams to ensure Service Level Agreements are met

● Performed daily quality checks and maintain performance statistics on team members

● Implement and reinforce company and departmental processes, decisions and action plans sanctioned by management

● Formally recognize team member achievement and rewards excellence in performance

● Responsible for review and implementation of departmental changes and related staff communications

● Provide proactive and thorough feedback to management regarding team and individual status

● Identify areas for opportunity for the team and work directly with the team to maintain department production and quality standards

● Maintain familiarity with pre/post-sale guidelines, as well as FHA/Non-FHA

● Respond to all business communications within 24-48 hours

● Successfully completed formal Client Account Representative training

● Handle Responses for FNM Pre-sale properties

Cornerstone Staffing August 1st 2014-November 7th 2014 Matt Martin Real Estate (assignment)

• Follow-ups/ managing with vendors and asset managers interact via email, instant messaging and phone

• Reassign work orders not completed in a timely fashion

• Assign and create new work orders per request

• Data and numeric entry

• Assist vendors with information and motivation to help them achieve getting the work done for the client

• Quality assurance photos received from vendors to confirm work was completed as requested

• Process and QA invoices submit for payment for the vendors and submit to receive payment from clients

• QA inspection results

• Worked with properties for FHA

Mortgage Contracting Services June 2009 –May 2014

Asset Preservation Coordinator 11

● Interact with clients and vendors regarding preservation assistance needed for foreclosed REO, Pre-sale, and short sale, Fannie Mae, Freddie Mac, Nationstar, FHA, Bank of America properties

● Quality assurance photos received from vendors to confirm work was completed as requested

● Set up work orders for vendors to complete

● Receive and provide status results through database MCS360, email and telephone.

● Reassign work orders not completed in a timely fashion

● Assign new work orders per request

● Data and numeric entry

● Assist vendors with information and motivation to help them achieve getting the work done for the client

● Process invoices for contractors

● Worked with loss draft inspections. Follow-ups/ managing with inspectors and interact via email with clients.

KL Glaspy Group September 2008 - June 2009

Mortgage Processor

● Mortgage Contracting service as a temp

● Processed payments with accounting to utility companies and realtors

● Worked on company database: analyzed completed activations and sought properties that still needed utility services

● Provided quality customer service

● Interacted with clients and vendors via phone or email SKILLS

Excellent communication skills, type 45 wpm, proficient in all Microsoft excel, Word, Powerpoint Hometracker, Vendorscape, MSP, Internal data bases, LSAMS, Sharepoint, Encompass EDUCATION

Advance Technology Institute April 2011

Business Administration and Management Certification Lindblom Technical High School- High School Diploma June 1998

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