Customer Service Development Coordinator

KHALIL

WINBUSH

*** ******* **, ***** ******, Michigan 49508, 616-***-****, *******@*****.***

PROFESSIONAL SUMMARY

Dedicated Hospitality industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Influential human resources management leader with solid background developing and enhancing organizational structures. Keep managers effective and employees satisfied with proactive approaches. Maintain fully compliant and highly efficient benefits, compensation and employee relations systems.

SKILLS

On-the-job training

New hire orientation

Analytical thinking

Multitasking

Time management

Public speaking

Microsoft Word

Dispute resolution

Management support

Scheduling

Cultural awareness

Recordkeeping

Google Drive

EXPERIENCE

Store Manager Trainer

Border Foods/ Taco Bell Grand Rapids, Michigan

February 2021 - Current

Met training needs by developing and improving training strategies to meet changing demands.

Educated employees using methods such as classroom training, demonstrations and on-the-job training.

Evaluated instructor performance and effectiveness of training programs, providing recommendations for improvement.

Onboarded new hires effectively through orientations and comprehensive training.

Served customers by going above-and-beyond to offer exceptional support for all needs.

Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions.

Forecasted sales projections, inventory demand, and labor requirements to develop annual budget and operational plans.

Monitored budget adherence and promoted expense control through meticulous loss prevention strategies and accurate inventory management.

Training and Development Coordinator

Tria Battle Creek, Michigan

May 2017 - June 2020

Coordinated and scheduled training classes.

Evaluated employee training progress and assessed need for supplemental training or certifications.

Facilitated program needs, including schedule management, materials selection, and participant follow-ups.

Analyzed employee performance to identify training requirements and develop suitable learning plans.

Coordinated personnel replacements, job shadowing opportunities, and internships.

Created standard and specialized training based on organizational needs.

Designed and conducted post training evaluations and assessments to ensure adherence to training objectives.

Educated employees using methods such as classroom training, demonstrations and on-the-job training.

Onboarded new hires effectively through orientations and comprehensive training.

Strengthened employee knowledge and abilities, leading comprehensive training program for new and established employees.

Targeted recruitment strategies effectively based on detailed personnel forecasts.

Fixed problems with equipment using troubleshooting and repair abilities.

Contributed ideas for improving work processes.

Collaborated with team members to meet daily demands and handle challenging projects.

Store Manager District Trainer

Border Foods/Taco Bell Grand Rapids, Michigan

January 2013 - May 2017

Educated employees using methods such as classroom training, demonstrations and on-the-job training.

Met training needs by developing and improving training strategies to meet changing demands.

Furthered company objectives by managing effective training programs for more than [Number] employees.

Onboarded new hires effectively through orientations and comprehensive training.

Taught instructors how to engage training participants and improve learning.

Developed solid relationships with staff, customers, and vendors.

Kept all areas clean, organized and in line with company professional standards.

Served customers by going above-and-beyond to offer exceptional support for all needs.

Completed all tasks promptly and with minimal oversight.

Forecasted sales projections, inventory demand, and labor requirements to develop annual budget and operational plans.

Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions.

Coordinated employee schedules for optimum performance and shift coverage.

Supervised inventory control measures and collaborated with purchasing personnel to verify consistent and cost-effective replenishment.

Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards.

Addressed and resolved escalated customer complaints and worked to restore satisfaction.

Maintained optimal employee coverage for business needs with well-prepared team schedules.

EDUCATION

Gourmet Cooking & Restaurant Management

Long Beach City College, Long Beach, California

March 2010

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