Customer Service Administrative Assistant
Resume:
Rachele Vielot
**** ******** **** *** *** * West Palm Beach FL, 33415
********@*****.***
Administrative Assistant/representative with the exceptional ability to prioritize, organize, and effectively communicate with all levels of staff and providing outstanding administrative support to management personnel.
Work Experience Onsite Representative/Staffing Manager
03/29/21 to 07/02/22
Favorite Healthcare Staffing
Kansas City
Served as a Liaison between staff and corporate office.
Managed over 150 employees
Educated employees about work policies and protocols
Successful track record of achieving targets whether those be deadlines or staffing goals
Quick responsiveness to emails or other inbound communication.
Participated in special projects when necessary
Worked in a team and independently
Coordinated field staff activities and work schedules daily
Documented, tracked, and sent out daily facility reports
Utilized Microsoft Word and Excel proficiently
Conducted audits for corporate purposes
Ability to thrive in a fast-paced environment
Adaptable and flexible to any sudden changes or work locations
Excellent verbal and customer service skills
Excellent management and organizational skills
Customer Service Rep
01/2012 to 03/2020
USA Parking
West Palm Beach, FL
Maintained a positive, empathetic and professional attitude towards customers at all times.
Handled complaints and provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
Acknowledged, resolved customers complaints while supervising a team of junior representatives.
Worked with customer service manager to ensure proper customer service is being delivered while building sustainable relationships of trust with customers through open and interactive communication.
Administrative Assistant
02/2013 to 04/2016
Trends Realty
West Palm Beach, FL
Provided administrative support to ensure efficient operation of office.
Exhibited polite and professional communication via phone, e-mail, and mail.
Acted as a point of contact for a range of staff and external stakeholders.
Answered and directed phone calls to relevant staff.
Processed and directed mail and incoming packages or deliveries. Greeted visitors and point them in the right direction, answer inquiries, and create a welcoming environment.
Documented and sent out daily reports to staff.
Skills
Proficiency in Microsoft Office (Word, Excel, Powerpoint) - 8 years
Fluent in English, French, Creole and Spanish - 10+ years
Health Promotion and Maintenance - 8 years
Disaster Relief --- Hurricane/Earthquake - 10+ years
Legal Compliance - 8 years
Creating a safe, effective environment - 8 years
Reporting skills - 7 years
Problem Solving - 8 years Inventory Control - 6 years
Education Carline Health Institute
Associate Nursing
Plantation, FL
08/2017 to 10/2019
Palm Beach State College
Associate
AA
Lake Worth, FL
01/2010 to 05/2017
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