Executive Assistant Office

Shantell Broussard

Mobile: 985-***-****

***** ******* **

Bush, LA 70431

**********@*****.***

Qualification Highlights

Results-driven professional with a solid track record of excellence in fast pace, high pressure environments seeking a position where excellent customer service, mapping software, interpersonal skills and ability to succeed in high pressure, fast paced environment is a valued skill.

Professional Background

Terminix

Planning Specialist (Working from Home)

02-2020 – 01-2022

Responsible for creating route plans for branches within assigned region. Support branches through planning analysis, resource availability and setting up schedules. Coordinating with branches to ensure maximum efficiency. Maintain geographic codes, addresses, and customer information. Perform daily activities independently. Run daily reports, handle transactional planning activities, high call volume, follow up with call center, schedule any unplanned services. Contact Technicians with specific requests and follow up with customer. .

A2I

GPS Specialist (Working from Home)

10-2013 – 07-2022

Provide assistance to the judiciary branch of government and surety companies by tracking and monitoring people who received court mandated ankle devices in pre and post-trial environments. Utilized advanced electronic mapping software for 48 states. Entered tracking information for new enrollees, as well as geographical boundary information, charges, location and time constraints. Reviewed all device locations for all states at beginning of each shift, reviewed, logged, reported violations and geographical location of the device to Probation/Parole Agents and Surety Bond Agents. Handled multiple alarms at once, utilizing two computer monitors, one for the mapping/tracking and one to log alarm reason and action. Updated status of alarms and completed action reports on all alarm activations. Coordinated with law enforcement and private agencies when apprehensions were necessary.

XXX Prominent Realty/Holmes Realty

Executive Assistant / Office Manager

2003 - 2013

Started as Office Assistant part time while I was in school advanced to

Executive Assistant and Office Manager. Responsible for maintaining efficient calendars, scheduling appointments for 31 Real Estate Agents and various home inspection, sub-contractors. Created marketing campaign material, scheduled home-purchase closings, managed high call volume utilized CISCO multi-line phone system.

Core strengths include:

Multi-Tasking

Time management

Interpersonal Skills

Schedule Management

Mapping Software

Results Oriented

Professional

Customer Service

Policy/Procedure

Education:

Delta Jr College 8-2004 - 8-2005

Certified Medical Assistant, Medical billing and Office Health Information

Graduated with 3.98

Other:

2002-2008 – Certified Foster Parent

Volunteer:

2001-2018 – Volunteer Recreation Center

2003-2005 – Volunteer T-Ball Coach

2016-2018 – Volunteer T-Ball Coach

2012-2014 – Raising it Up for Jordan Vice-President, volunteer

Volunteer Responsibilities

Responsible for creating events, postings and communicating via social media outlets.

Partnered in providing updates to all social media communications.

Responsible for assisting in event set-up, activities, guest and donor experience.

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