Customer Service Dist
Resume:
Curriculum Vitae
cheekati
CAREER OBJECTIVE
To make my career in hotel management field by using my good management skills for the mutual growth & seeking a deserving profile in the hospitality sector, where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization.
FOOD & BEVERAGE/ HOSPITALITY/ RESTAURANT SUPERVISOR PROFESSIONAL
Seeking challenging position across the Hospitality Industry
SUPERVISOR SUMMARY
●Competent, diligent & extremely efficient hospitality professional with 7years of experience in supervising the entire gamut of operations and functions related to Hospitality Industry with extensive experience. Currently working with RIVA HOTELS HYDERABAD GACHIBOWLI as Restaurant Supervisor
●Wide exposure to a variety of guests from diverse backgrounds and recognition from employers for Earned a reputation as a valuable and cooperative co-worker; was fair, honest, and willing to help others when needed. Effectively resolved conflicts at appropriate time’s assisted new staff to become familiar with hotel policy and operations.
●successful maintenance of international standards and utmost commitment to my work.
●An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, build productive relationships, resolve complex issues and win customer loyalty.
●Recognized for achieving and maintaining the operational excellence in the assigned area..
Core Competencies
Hospitality • F&B • General Administration • Coordination Skills • Integrity • Willing to Learn • Operations • Health & Safety Standards
PROFESSIONAL DEVELOPMENT
Riva hotels.
Restaurant supervisor
RIVA HOTELS HYDERABAD GACHIBOWLI
JANUARY 2020
RIVA HOTELS is one of its kind business class hotel location is surrounded by the offices of Major IT companies.
AVASA HOTELS.
Restaurant Supervisor/Team leader
AVASA HOTELS
NOVEMBER 2018 – JUNE 2019
AVASA Hotels Hyderabad is a 227 room business class hotel location is surrounded by the offices of Major IT companies.
●Effectively managing the daily operations of the 126 cover All day Dining Restaurant called pi.
●Maintained contact with kitchen staff, management, serving staff and guest concerns were addressed. Provided vital feedback to the chef and ensured standards are maintained.
●Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation.
●Informed employees about daily events, and conducted pre-shift meetings to ensure they are clear about events.
●Trainings, assign tasks, prepare schedules, update and file paperwork, analyze financial documents, understand transaction related reports, and reconcile discrepancies.
●Maintaining stock and inventory of food and beverages.
HILTON INTERNATIONAL.
Food and beverage associate
Hilton Garden DUBAI
SEPTEMBER 2015 –OCTOBER 2018
Hilton Garden DUBAI is one of its kind 182 room business class hotel location is surrounded by the offices and Airport
Effectively managing the daily operations of the 96 cover Garden Grill Restaurant .
Performing basic cleaning tasks as needed or directed by supervisor.
Providing excellent customer service to ensure satisfaction.
Taking guest orders and delivering food and beverages
Prepare tables by setting up linens, silverware and glasses.
Check dishes and kitchenware for cleanliness and presentation and report any problem
Successful in reaching the Restaurants goal for quality of service score in GSS (Medallia) from a 71.8% to a score of 76.5% and took my restaurant in top position in the hotel.
Provided vital feedback to the chef and ensured standards are maintained.
Trainings, assign tasks, prepare schedules, update and file paperwork, analyze financial documents, understand transaction related reports, and reconile discrepancies.
Maintaining stock and inventory of food and beverages.
Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation.
Informed employees about daily events, and conducted pre-shift meetings to ensure they are clear about events.
AVASA HOTELS
Food and Beverage associate
avasa hotels Hyderabad Telangana.
April 2013 – September 2015
avasa hotels is a 227 room business class property with 3 restaurants and 2 bars.
Taking orders through the app.
● Inspecting the orders till dispatch
● Interacting with the customer for better service.
● Handling telephone calls.
● Supervising Housekeeping, Security and Sales
● Closing and updating the cash.
●Follow up actions delegated by Reporting head.
●Organize and coordinate meeting, conferences.
● Inventory Management (Maintaining Stationary, Sports and House Keeping Material).
●Maintaining Schedules.
●Preparing reports and documents
ACHIEVEMENTS
Service Excellence Award for the month of January 2015 in Avasa 5* Hotel
Service Excellence Award for the month of February 2014 in Avasa 5* Hotel
Award for Recognition of Exceptional Performance Award for 2013 -2014 Avasa 5* Hotel
Service Excellence Award for the month of May 2016 in Hilton Hotel at Dubai
ACADEMIC CREDENTIALS
Course
Educational Institution
Board/University
Year
PG DIPLOMA Hospitality and hotel administration
International college of Hotel Management, Hanmakonda
ACHARYANAGARJUNA
2011-2013
XII
Samatha Junior College, Thorrur Mahabubabad Dist.
BOARD OF INTERMEDIATE
2009-2011
X
Sri vivekananda High School Thorrur
BOARD OF SECONDARY EDUCATIN
2009
PERSONAL DETAILS
FATHER NAME -- CHIKATI DILEEP
DATE OF BIRTH – 10/07/1994
ADDRESS -- H.NO – 2-20, KHANAPURAM, THORRUR,MAHABUBABAD, 506163.
Personal ability
Working under pressure, willing to learn, integrity, hard work, team player. Want to explore new heights in hotel industry.
References:
MR.SANTHOSHSAHU –917-***-**** - F&B Manager, AVASA HYDERABAD
MR. SUMIT TYAGI – +9-715******** – Restaurant manager in HILTON DUBAI
MR. RAJESH BISWAL – 787-***-**** – Deputy F&B Manager, AVASA HYDERABAD
LANGUAGE READ SPEAK WRITE
English
Telugu
Hindi
I, here hereby declare that all the details furnished above are true to the best of my knowledge.
CHIKATI DILEEP
CHIKATI DILEEP
******************@*****.***
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