Customer Service Advisor. Retired. Partime only

John Mark Piotrowsky

PO Box **** ~ Hedgesville, WV 25427

PHONE ~ 304-***-**** / EMAIL: *************@*****.***

OBJECTIVE

To utilize my automotive knowledge and provide exceptional customer service and education for automotive customers.

SKILLS

Management and Supervisory Skills/ Strong Mechanical Aptitude / Proficient in Automotive Databases / Customer Education / Client Relations

EXPERIENCE

Service Advisor Pep Boys ~ August 2021 to Present

Winchester, Virginia

●Determines the automotive repairs and writes estimates for same

●Processes the nightly deposits of the facilities payments

●Fields customer telephone calls regarding automotive repairs

●Provides customer education regarding the importance for repairs and upkeep of vehicles

●Schedules general service and repairs

●Provides excellent customer service to all customers

Service Advisor Marlow Motors ~ April 2021 to September 2021

Front Royal, Virginia

●Determines the automotive repairs and writes estimates for same

●Processes the nightly deposits of the facilities payments

●Fields customer telephone calls regarding automotive repairs

●Provides customer education regarding the importance for repairs and upkeep of vehicles

●Schedules general service and repairs

●Provides excellent customer service to all customers

Service Advisor Front Royal Buick ~ January 2021 to April 2021

Front Royal, Virginia

●Determines the automotive repairs and writes estimates for same

●Processes the nightly deposits of the facilities payments

●Fields customer telephone calls regarding automotive repairs

●Provides customer education regarding the importance for repairs and upkeep of vehicles

●Schedules general service and repairs

●Provides excellent customer service to all customers

John Mark Piotrowsky Page 2

Service Advisor Marlow Motors ~

Marlow Motors, West Virginia

●Determines the automotive repairs and writes estimates for same

●Processes the nightly deposits of the facilities payments

●Fields customer telephone calls regarding automotive repairs

●Provides customer education regarding the importance for repairs and upkeep of vehicles

●Schedules general service and repairs

●Provides excellent customer service to all customers

Other Relevant Experience

●Truck Driver/Clerk

●Automobile Used Parts Clerk

●Appraiser, Insurance Damage

●Refuse Truck Driver

●Shop Manager

●Service Advisor/State Inspector

●Emission Inspector

Certifications and Licenses

●ASE Certified Service Advisor

●Defensive Driving Certification

●Forklift Certification

●Level II Chrysler Trained

●LBT-214 Online Service Advisor/Tricks and Tips with George Whitt

●LBT-108 Online Survival Skills for the Service Provider

●LBT-157C1 Test Automobile Service Consultant

●LBT-109 Becoming the Manager Everyone Wants to Work For

EDUCATION

Automotive Repair and Welding Program ~ New River Community College

Dublin, VA

References Available Upon Request

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