SUMMARY

Hardworking, high performing and highly motivated professional. Skilled with extensive years in customer service and warehouse manufacturing. Seeking to secure a challenging position in a reputable organization to expand my learning, knowledge, and skills.

QUALIFICATION & SKILLS

Communication Warehouse Safety Claims Processing Data Clerk HIPAA Microsoft/Excel

Case Research Leadership Organization Decision-Making Team Builder Customer Service

EXPERIENCE HIGHLIGHTS

Customer Service - Call Center

Manage inbound order-taking calls, order entry and perform basic cross-selling duties

Research and process credits to customers for stocked returns, damages, and other issues

Answer questions and provide prompt information related to potential concerns

Support specialist team assists in developing initiatives to inform and educate customers

Composed memos, presentations, spreadsheets, letters, for meetings using Microsoft

Performed administrative functions such as handling phones, faxing, and data entry

Served as an Escalation Team Lead for high level customer related complex issues

Warehouse & Distribution

Coordinate the investigation of accidents or unsafe conditions throughout the department

Responsible for compliance with OSHA regulations and other safety standards

Experience with measuring devices, such as meters, gauges and other measuring tools

Oversaw integrity and accuracy of all product leaving the warehouse during active shifts

Provide training as needed to maintain an efficient and knowledgeable work force

Assist with picking, packing and pallet building; perform shipping and receiving duties

Read and interpreted documents such as safety rules, operating and maintenance

Wrap products around on palette to place on dock, ready to load trailers for distribution

EMPLOYMENT HISTORY

RemeX (Mckesson) – Pharmacy Enrollment Specialist – Remote 11/2021 - Current

McLane – Forklift/Merge Operator – Battleboro, NC 10/2016 – 08/2021

QVC – Distribution Generalist – Rocky Mount, NC 06/2013 – 10/2016

West (Alorica) – Member Access Rep. – Rocky Mount, NC 06/2010 – 05/2013

EDUCATION & TRAINING

North Edgecombe High School – Tarboro, NC – Graduated – High School Diploma

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