Scrum Master Customer Service

BOLA CAULCRICK

469-***-**** adrmjn@r.postjobfree.com

Authorized to work for any employer in United States

A A seasoned scrum master with 7 years of combined leadership and information technology experience. An innovative and proactive scrum master with strong abilities in serving a cross functional team in a self-organized manner using the agile practices guidelines. Skilled abilities to motivate developing team to achieve set goals to deliver quality software implementation, custom application development and system integration projects while fostering a healthy agile environment. Understanding that servant leadership that servant leadership duties involve serving all the team member to provide them the best comfortable environment they need to boost productivity by shielding them from both internal and external distractions, impediments, and blockages.

SKILLS

•Communication

•Decision Making

•Technical Tools

•Customer Service

•Servant Leadership

•Intrinsic Motivation

•Collaboration

•Removing impediments

•Lean Thinking

•ATDD

•AWS Migration

•TDD

•AWS

•Meeting Facilitation

•Collaboration

•Forecasting

•Conflict Resolution

•Agile Planning

•Interpersonal Skills

•Time Management

•Presentation skills

•Mentoring and coaching

•CI/CD

•SDLC

•SAFe

•Kanban/ Scrum ban

•JQL

WORK HISTORY

Scrum Master

Inovalon

June/2020 - Present Remote

Guide my scrum teams and organization to follow generally accepted Agile/Scrum practices and daily activities to actively promote prioritization, team readiness, and commitment for each Sprint.

Help product owner to refine product backlog in good shape and make them ready for the next sprint

Organize and facilitate Sprint planning, Daily stand-up meetings, Sprint Reviews, Sprint Retrospective, Release Planning.

Help establish proper working relationships with product owners for delivery of key product and internal systems

Facilitate getting the work done working closely with development and cross-functional teams.

Focus on velocity and increasing the performance and predictability of my team.

Work with my Product owner to align team with the product vision, sprint goals, and other necessary information

Used JQL queries to locate and remove issues that no longer support business goals.

Mentor my scrum team in developing clear and concise product backlog items

Proactively addresses systemic impediments to team agility and guide my team on methods to escalate when needed to prevent challenges from becoming blockers

Used JQL Queries to improve our scrum process

Seek opportunities for improvement to the overall effectiveness of my teams and the organization

Responsible for managing the scrum process with the coordination of scrum team in Agile methodology

Champion continuous improvement activities to reduce waste and increase productivity and coach my teams to conduct continuous improvement events

Partner with my product owners to forecast and execute on roadmap projects through sprint activities including story writing sessions as well as creating and maintaining release dashboards

Create an environment of collaboration within my teams that allows for open dialogue and productive solutions for resolving conflicts

Expert working knowledge in improving the ways of work on an organization-wide scale

Implemented transformation and change management approaches

Guided newly trained Agile practitioners across the enterprise.

Partnered and mentored leaders, teams and fellow coaches and Scrum Masters throughout the organization. Used different approaches in delivering/leading workshops, training, coaching, mentoring, consulting, hands-on modeling etc.

Scrum Master Dallas, TX

Citi Bank

January 2018 – May 2020

Provided servant leadership, facilitation, conflict resolution, continual improvement, and increasing transparency to the team

Ensured the Delivery value to our customers quickly with constant collaboration with my Product team on creating beautiful and shippable features in the form of user stories.

Removed impediments/blockers as well as guiding the team on how to resolve impediments independently to keep teams highly productive

Guided new and existing team through the ‘Forming, Storming, Norming and Performance’ stages to reach a high-performance status

Configure Columns and Statuses in our team management project using JIRA

Communicated organizational impediments to leadership and cleared impediments for my team

Communicated team progress to Product Delivery Managers, Product Owners, and other stakeholders

Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.

Ensured that goals, scope, and product domain are understood by everyone on the Scrum Team as well as possible

Helped establish proper working relationships with product owners for delivery of key product and internal systems

Facilitated team for better creativity and tries to improve the efficiency of the development team

Encouraged agile behaviors, norms, ceremonies, reinforce practices and supports overall team performance and efficiency

Identified skills and competencies of my team members and adjustment accordingly to promote development and highly effective teams

Created an environment that breeds trust and collaboration with others.

Ensured decisions and other constraints affecting delivery were appropriately addressed.

Guided my team on how to get the most out of self-organization and collaboration to meet team goals and product deliverables

Scrum Master Seven Eleven Irving, TX

January 2017 – December 2018

Drove Scrum adoption across all levels in the organization

We Migrated Data to AWS

Facilitated scrum ceremonies, and encouraged team to self-organize and cross function to boost productivity

Helped with making existing products the best in the industry and support the creation and migration to a new application architecture.

Coached delivery teams in applying agile values, principles and framework while promoting self-organization and relentless improvement

Facilitated and mentored the team during all agile ceremonies and continually improve their efficiency

Assisted my teams in identifying and remedying potential process and communication inefficiencies

Ensured decisions and other constraints affecting delivery were appropriately addressed.

Worked with other scrum masters to increase the effectiveness of the application of scrum in the organization

Developed successful flow with scrum team that promoted collaboration, shorter feedback loop, minimized dependencies, improving completion ratio, customer satisfaction and team dynamics

System Analyst

Toyota Plano, TX

March 2016 – January 2017

Evaluated current IT system, including hardware, software, and network features.

Communicated with management and employees to determine system requirements

Prepared cost-benefits analysis reports for all proposed system upgrades.

Collaborated with the IT team to implement recommended system upgrades.

Created training process and documentation to teach staff on how to use new system.

Ensured that the system is up to date with the require software

Ensured that all budget and timeline constraints are met.

EDUCATION

University of North Texas - present

Information Technology Management

Collin College

Associate of science

University of Lagos

Bachelors Mass Communication

CERTIFICATION

Professional Scrum Master™ II (PSM II)

Professional Scrum Master™ I (PSM I)

Certified SAFe® 5 Agilist

Solo Learn SQL Certification

Microsoft Access Certification

Contact this candidate