Active Directory Desktop Support
Resume:
Syed Yahya Hussaini
adrmjj@r.postjobfree.com
Summary
Syed has 5 years of IT experience as a Microsoft Windows Server/Desktop Support Technician. He is an expert in Server Builds, Installs, Upgrades, Configuring and Performance Tuning in Windows Server 2003/2008/2012 and VMware environments. Additionally, Syed has used Splunk for checking log, and Microsoft Excel. He has a degree in Civil Engineering and currently works in a small IT Support team with 5 team members, so Syed is comfortable in a small helpdesk environment. Further, he is an independent worker and offers excellent communication skills allowing him to interact well with all levels of co-workers and team members. Finally, he is available for travel to different Exelon locations for work and is local to the Chicago area.
Education
NVS College of Engineering, Kalburgi, KA, India
·Civil Engineering
Skills
·Microsoft: Windows Server (2012, 2008 and 2003), Windows 8/7/XP, SCCM and SCOM
·VMware Products: Design and implement Virtual Infrastructure 4/5 with Virtual Center, ESXi 4.x, ESXi 5.x vMotion, HA, DRS, Managing Resource pools, ESXi VMware Workstation, VMware Converter, Virtual Center, ESXi and Patch Management
·Hardware: UCS B200s, B250s M1s M2s HP BL460C, C-7000 and DL580s
·Racks and Cabling: Installations of Hardware and Cable Management
Experience
T-Mobile,WA Nov 2018 – Present
Support Engineer
·Supporting issues from IAM (Identity Access Management), BNE (Bulk Notification Engine), IN (Intelligent Network), SDP (Service Delivery Platform) and EIR (Equipment Identity Register)
·Supporting Partner Testing issues and helping teams in pre-provisioning data in CNTDB (Common Network Technology Database), GFLEX (Flexible Data) and GGSN (Gateway GPRS Support Node).
·Triaging issues that is caused by IAM API’s (Application Programming Interface) failures.
·Troubleshooting E2E Activation failing issues, checking configuration’s and narrowing down
· errors.
·Identify bad searches/dashboards and partnering with the creators to improve performance.
·Troubleshooting Splunk performance issues/opening support cases with Splunk.
·Monitor the Splunk infrastructure for capacity planning and optimization.
·Trouble shoot log feeds, field extractions, and search times.
·Documenting RCA for the day to day issues. And saving it as knowledge transfer to the teams.
·Supported Device testing Projects for USSD codes (Achieved Appreciation certificate for the same project) and MMSC Patch validation onsite support.
·Helping Partner Teams in triaging NAP (Network Access Point) Activations.
·Supporting BNE (Bulk Notification Engine) node issues, helping teams with their device SMS not reaching device from BNE.
·Supporting issues related to SMSC (Short Message Service Center) timeout issues.
TRANSUNION Nov 2017 - May 2018
Infrastructure Engineer,IL
·Implemented and supported new and existing activities configuration.
·Created templates from VMs and VMs from templates.
·Provided performance monitoring and tuning for ESX Servers, Virtual Center Server and Virtual Machines.
·Participated in 24x7 Production on-call Support of Windows Server.
·Analyzed system logs and identifying potential issues with servers and desktops
CITI Bank Oct 2015 – Sep 2017
System Administrator / Infrastructure Engineer,TX
·Troubleshot application and OS related incidents and errors as part of day to day operations level 1 and 2 support.
·Installed and configured .NET applications on IIS 6.0/7.5/8.0 Web server in Windows 2003/2008R2/2012 Servers
·Administered production of servers’/network infrastructure that includes Windows Administration of Domain Controllers, Exchange Mail Servers, print Servers, SCCM, Terminal Servers, RAS and File servers on Windows Server 2012, 2008, 2003 and windows 2000 in the data center /server farm.
·Managed the infrastructure of 8000+ servers and 60,000+ users for Active Directory, Email, Application Support Web Solutions, DNS & DHCP applications.
·Provided Windows 8/7/XP Professional support and Microsoft office 2003/2007/2010/365 support.
·Deployed and created new VM guests using customized ISO/Gold Images as well as templates.
·Installed, configured and supported 4000+ desktop deployments, migrations from Windows XP to Windows 7 and completing domain to domain migration.
·Performed Installations, upgrades, maintenance and troubleshooting for hardware and software.
·Configured new hard disks, memory into existing hardware to update hardware as part of major refresh project.
·Administered DNS, DHCP, and Exchange and ISA servers.
·Created and managed user and group accounts in User Manager and in MS Exchange Administration.
·Experienced with x86 / x64 Intel, HP, IBM and Dell hardware like rack-mounted servers, tower servers, desktop, laptop and other peripherals.
·Managed Exchange 2003/2010/2013 servers and troubleshooting issues related to mail delivery configuring MX records to enable and disable domain.
·Installed ESXi 4.1/5/5.1/5.5 Hosts, vCenter server update manager and administering VM's across 3 Datacenters running 8000+ VM's.
·Managed Installation, Configuration and Administration of VMware ESXi 5.0/5.1/ Virtual Center 5.0/5.1, vCenter Servers as well as upgrading to ESXi 5.5 / Virtual Center 5.5
·Provided Active Directory and group policy administration and server administration using scripting tools such as PowerShell.
PNC Aug 2014 – Sep 2015
Windows Server / System Administrator,PA
·Managed Windows Server 2003/2008R2 OS build, IP Configurations, Domain Builds, Active Directory Site Builds and Support and Administration.
·Upgraded and supported large migration project to upgrade the entire Windows XP environment to Windows 7 as part of a new build and refresh project.
·Used extensive knowledge of 24-7 implementation and management of information technology support operations to include help desk, Call-in support and work priority management, and the use of Remedy and LANDesk.
·Conducted desktop and laptop roll-outs.
·Monitored support queue ticketing system and opened new tickets on HP Service Center and HP Service manager.
·Provided 24/7 support to middleware application servers (Web Logic, Tomcat, JBoss), Webservers (Apache, IIS and Oracle IPlanet) and Database servers (Oracle, MS SQL and MySQL).
·Configured and maintained Host Profiles, Distributed Switch, DRS, vMotion, Sv-Motion, Resource pools, permissions, Patches, Snapshots, Tools Upgrade, disk expansions and Templates.
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