Customer Service Assistant

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

WANITA DUVERGLAS

Union, NJ, 07083 973-***-**** ***********@*****.*** Highly organized, Result-focused professional. Customer service experience with over 10 years in hospitality. Knowledge of Microsoft office suites and Outlook. Pursuing a position with a company where I can utilize my skills, experiences to full potential and benefit my employer.

• Customer Service

• Creative thinking

• Organizational

• Time management

• Inventory Management

ACADEMIC SPECIALIST 09/2018 to Current

Kean University, NJ

• Assisting students and community with circulation and all library accessibilities.

• Providing general information to students and community as requested.

• Directing patrons to precise departments for their specific academic needs. Using Learning Commons software to securely charge/discharge library materials (laptops, books, study room keys and more ).

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Registering and maintaining patrons 'and organization records for proper documentation.

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• Assisting administration with occasional projects as necessary. Occasionally arranging and shelving books in call number order to assure easy access.

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SHIFT SUPERVISOR 01/2011 to 08/2019

Areas USA, Newark, NJ

• Lead, coached, and supervised shift staff to accomplish daily work goals. Completed store opening and closing procedures, including setting up registers and checking products.

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Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.

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• Reporting daily activities, and sales to upper management using Outlook.

• Controlled food/store supply using a PAR sheet to prevent shortage., EDUCATION

communicated with vendors to keep track of order.

Handled store inventory, entered inventory data in company's system (dsp) to properly manage/record loss and profit.

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HUMAN SERVICE ASSISTANT 01/2010 to 07/2010

North Jersey Developmental Center, Totowa, NJ

• Provided direct care to mentally challenged adults

• Performed daily hygiene. Bathed, dressed, fed, administered oral care. Supervised, interacted and redirected semi independent patients throughout their daily activities.

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• Transported and assisted wheelchair bound clients to various facility rooms BBA : Business Administration, 05/2017

Berkeley College - Newark, NJ

High School Diploma : General Education Development, 09/2007 Adult Learning Center - Essex County College - Newark, NJ

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