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Customer Service Master Scheduler

Location:
Cordova, TN
Posted:
July 04, 2022

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Resume:

Lindsay B. Brassel

**** ********* *****, ***. ***

Memphis, TN 38018

Phone: 901-***-****

Email: adrmim@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

Material Planning Analyst (Buyer/Planner)

September 2018 – Present Flextronics Memphis, TN

Attend daily customer facing conference call to discuss priorities, escalations and upcoming changes in demand requirements.

Loads monthly customer forecast and executes planned orders based on MRP and planned orders.

Assists in auditing data for accuracy and preparing summary reports, spreadsheets, graphics and charts based on the analysis of data.

Assist in the preparation of recommendations to management based on the analysis of data.

Collects, compiles, analyzes and presents various types of data.

Prepares summary reports, spreadsheets, and charts based on analysis of data from multiple sources, which may include but will not be limited to customer bills of material reports, staff metrics, PPV metrics, and PPV form tracking.

Create and/or maintain databases in support of data collection.

Audits data. Challenges and resolves data integrity issues, including but not limited to quotations.

Proactively identifies and escalates potential issues related to metrics.

Where applicable, suggest process/communication improvements relative to metric tracking activities.

Daily review of RMA transactions for both inbound and outbound

Assist in creating weekly purchase orders for all raw material of manufactured goods.

Maintain daily production schedule

Release daily production orders based on customer’s minimum stock level requirements for all manufactured goods.

Maintain B2B outbound order queue including releasing outbound orders for picking and processing, resolving shipment fails in the order queue, and prioritizing orders for picking to ensure processing in time for scheduled carrier pickups.

Assists in maintaining bills of material (BOMs) for all manufactured goods.

Assists in managing kanbans for packaging materials and MRO items for everyday production.

Hybrid Planner & Scheduler/Buyer

April 2013 – September 2018 Flextronics Memphis, TN

Drives process improvements inside and outside the area of Order Management, while also supporting inventory control, supply chain management, material planning, and scheduling.

Serves as advanced interface with customer for escalations of order commitments, order expedites, and problem resolutions.

Supports and coordinates with Master Scheduler to manage product life cycle and material availability issues.

Advises non-exempt associates regarding day-to-day priority of customer requests including initial customer or product start up initiatives or large customer programs

Represents Order Management on various customer focus teams while providing input to senior management on production control, labor and material shortages, and potential schedule interruptions.

Customer Service Coordinator

Jan 2011 – April 2013 Flextronics Memphis, TN

Served as liaison between customer and senior management while monitoring customer product commitments

Escalated product repairs and responded to customer inquiries within efficient timeframe to provide the high level of customer satisfaction.

Coordinated department meetings to improve productivity and to increased resolution satisfaction status 115%.

Researched part replacements for equipment repairs and made recommendations for complaint investigations.

Maintained computerized information systems via daily, weekly, and biweekly reports for inventory management and efficiency.

PROFESSIONAL SKILLS & SOFTWARE PROFECIENCY

Microsoft Office Suite

Lean Greenbelt Certification (In progress)

PM Prime Training (In progress)

Baan

Atlas

Oracle

SAP

OSHA regulations

IRIS

**PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST**



Contact this candidate