Data Entry Service Representative

PETRA CHATMAN

Smithfield Virginia · 980-***-****

*************@*****.***

To obtain employment using professionalism to consistently meet & exceed productivity goals

EXPERIENCE

NOV 2021– APRIL 2022 (CONTRACT)

HR OPERATION SPECIALIST, Truist Bank

Responsible for staff data entry & maintenance

implementing and evaluting employee relations & hr policies

Acting as a consultant to managers & staff regarding policies and procedures

OCT 2017 – AUG 2021

PATIENT SERVICE REPRESENTATIVE, aMERISOURCE Bergen

Responsible for providing well defined services to patients, providers, and caregivers.

Work interactively with patients and their healthcare providers to complete enrollment activities, answer basic program inquiries, and help coordinate access to therapies through the Patient’s healthcare provider.

Inbound Phone Queue/General Program Inquires as well as determination for support Programs (Copay, PAP, Medicaid, etc.)

Pharmacy triage, coordination, order processing for wholesale orders and follow up on missing information and prior authorizations.

Adherence to established case management protocol.

Adverse event reporting through both outbound and inbound call.

Manage overall responsibility for assigned cases and patient enrollment.

Researches and resolves any claim denials or underpayment of claims.

Effectively utilizes various means for collecting information using approved methods, which could include phone, fax, mail, and online methods.

Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.

Reports any trends or delays to program management (e.g., billing denials, claim denials, pricing errors, payments, etc.).

Ensures all program correspondence and communication (phone, fax, mail, etc.) meets quality standards.

EDUCATION

MAY, 2017

ASSOCIATES, Central Piedmont Community Arts

SKILLS

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