Customer Support Desktop

Anjana Pradeep

Tyngsboro, MA *****

*********@*****.***

+1-978-***-****

Work Experience

Technical Support Associate

Firstsource Solutions - Bengaluru, Karnataka

August 2010 to June 2011

Technical support associate for UK based internet service provider, performing live trouble shooting and customer support over voice. Handled trouble shooting internet connectivity issues for the customers and following up with the customer issues. Have won several accolades during my short tenure for my performance and troubleshooting skills.

Education

B.E. in Computer Science

Visveswaraya Technological University - Belgaum, Karnataka September 2004 to June 2009

Bachelor's degree

High school diploma or GED

Skills

• Customer support

• Help Desk

• Computer Science

• Technical Support

• Modem Troubleshooting

• Voice Support

• Troubleshooting

• Windows

• Customer service

• Desktop Support

Certifications and Licenses

Google Data Analytics

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