Customer Service Logistics Manager
Resume:
MARTINEZ T. ROBERTS
Jackson, GA 30233
********@*****.***
SUMMARY
** ***** ** ********** ********** in retail management. Have a proven track record for increasing sales and decreasing shrink. Very detail and goal oriented. Possess excellent customer service, analytical and problem solving skills. Able to effectively hire, train, and supervise several employees. Has good organizational and communication skills and able to learn quickly. Also have experience in P&L management, scheduling, processing payroll, meeting daily sales goals and maintaining daily reports.
EXPERIENCE
7/2015-Present Store Manager, dd's Discount a division of Ross Stores Inc.
Managing all store operations. Developing a strong team and providing store structure by facilitating staff training, recruiting, performance management and scheduling.
* 2016 & 2019 Store of the year. * 2016 Innovative Manager Award
9/2012-7/2015 Assistant Manager, Tractor Supply Company
Provided quality customer service, trained and supervised staff, and managed key areas such as receiving, merchandising, freight movement and front-end controls. Also managed store P&L.
* First year increased sales $340,000 and decreased shrink .76% * Selected to provide structure and support to under performing store.
6/2006-9/2012 Operations Manager, Marshalls
Trained employees on store policies and procedures. Conducted store compliance audits, processed payroll, scheduled staff. Reviewed sales reports and P&L to ensure efficient operations.
* Scored 98% on store compliance audit. * Achieved a positive sales increase every year. * Reduced shrink 2% in 2011.
7/2005-4/2006 Logistics Manager, OfficeMax
Hired, trained and supervised all associates, shipped and received merchandise, maintained store merchandising standards, controlled store inventory level.
1/2001-5/2004 Store Manager, Just For Feet
Scheduled and supervised all associates. Delivered legendary customer service, set daily sales goals, made sure that all products were properly merchandised, processed payroll, maintained daily reports.
* Ranked #1 store in district * Scored 100 % on store compliance * Increased sales by $200,000 in 2003
EDUCATION
1993-1998 Savannah State University, Savannah Georgia.
Bachelors of Business Management
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