Customer Service Representative

My goal is to bring my strong sense of dedication, motivation, and responsibility to a company, and to utilize my skill or qualifications that I obtained through my previous experiences, which will inspire me to enhance my skills and work as a team player in a positive atmosphere.

STRENGTHS to LEVERAGE

Wide experience in a variety of types of food services and entry-level office work

High ability to follow written and oral instructions

Basic Skills in Microsoft Programs

Excellent grasp of safety guidelines for a variety of job contexts

Good oral and written communication abilities

Strong Customer service skills in face to face and phone

Strong Telephone Skills

WORK HISTORY

Horizons Cleveland, OH March 2020 – September 2021

Customer Service Representative

Took inbound calls

Assisted clients with loan applications

Handled customer questions and also engaged in customer service activities

Handled customer service calls and inquiries from customers all over the world

Constellation School Cleveland, OH March 2018 – June 2018

Lunch Aide

Maintained high standards of food quality by reviewing shipments,overseeing preparation and monitoring food safety

Set and enforced performance and service

Maintained compliance with company policies

University Hospital Cleveland, OH June 2004 – September 2017

Nutrition Service Assistant/Customer Service:

Assisted selected patients on regular or modified diets in selection of food according to patterns established by the Dietitian Nutritionist or other designated staff.

Ensured that patients are receiving and consuming proper nourishments.

Reported progress of all patients and informs staff about special diet problems.

Collected and calculates data needed for evaluating nutritional status of patients.

Observed the patients food tray service.

Helped with basic nutritional and/or dietary instructions to patients, as directed.

Assisted in preparing materials used in presenting current nutrition and/or management instruction to students, healthcare facility personnel, or outside groups.

Helped assembled information for nutrition and/or dietetic related studies performed by staff.

Assisted with on-the-job training of new employees performs other related duties as assigned.

Eliza Jennings Cleveland, OH February 2001 – June 2004

Receptionist:

Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directed visitors by maintaining employee and department directories; giving instructions.

Maintained security by following procedures; monitoring logbook; issuing visitor badges.

Maintained telecommunication system by following manufacturer's instructions for house phone and console operation.

Performed other duties that where asked on daily basis.

EDUCATION

Euclid High School, Euclid, Ohio

General education: Obtained diploma, 1998

Hitchcock Center for Women, Cleveland, Ohio

Dietary Degree earned, 1999

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