Front Desk Customer Service

F O U N D I N G P A R T N E R

C O N S T A N T C O M P A N I O N C A R E

*** ** * * * S t, Carrabelle, F L 32322 ( 508-*-*-*-**** *****************@*****.*** P A U L A S T O N E - B O N D

P R O F I L E S U M M A R Y

Enthusiastic leader with dynamic experience planning, recruiting, leading and improving systems to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements.

S K I L L

Directing

Managing

Hiring

Training

ADP Payroll

QuickBooks

E D U C A T I O N

New England CNA, Phlebotomy and EKG training

Health Care Training Services, Fall River/Boston

Description of what the Training was like/what you learned 2006 has gotten it

renewed each year

W O R K E X P E R I E N C E

Founding Partner

Constant Companion Care, Boston

June, 2016 - Present

Hospital Admissions Coordinator

Kindred Health Care/Cura Health, Boston

March, 2006 - May, 2016

Collaborated with case management and nursing staff to successfully admit patients with appropriate medical equipment needed

Confirmed insurance benefits and retrieved appropriate authorizations to ensure maximum reimbursement

Met with patient/HCP for the signing of all legal documents, admission documents and insurance documents

Patient advocate

Customer service - liason between patients, families, and hospital staff Managed day-to-day business operations including scheduling, billing, and insurance Created and monitored promotional approaches to increase sales and profit levels Reconcile daily sales and financial reports in QuickBooks Managed full recruitment and hiring cycle for onboarding staff members Staff Assistant

Nova Psychiatric, Boston

Sept., 2014 - March, 2016

Assisted doctors and psychologists in all aspects of business operations Delivered clinical support by handling range of routine and special requirements Maintained professional front desk, triaging incoming calls while delivering exceptional service Upheld strict patient confidentiality protocols for psychiatric office HIPPA Customer Service

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