Administrator Associate It

Hooman Seyyedzadeh

858-***-**** ******.***********@*****.***

I am very passionate and eager to learn new skills to assist others in using technology to better lives. As a technology specialist, I collaborate and support my teammates to ensure how we use technology to complete our daily work meets and needs. As technology evolves and so do needs for technology, I am always willing to take the time to seek out, investigate, and learn advancements or improvements in existing technology or learn modern technology that will provide the tools we need to meet our teams’ technology needs and accomplish our task.

Experience

LEAD ENGINEER MANAGEDSOLUTION JAN 2014 - PRESENT

· Responsible to build processes, train, and resolve L3 escalations

· Maintain and resolve server alerts proactively

· Implement, automate, and deploy new technology

· Assist Service Integration team with projects and deployment

· Responsible for all aspects of assigned client’s environment

· Primary point of contact for all business users’ and C-Level escalations

· Proactively recommend business essentials to promote better client environment and projects

· First response in clients Server issues and using BMR to restore

· Manage technical field engineers

· Monthly executive meeting to discuss and review environment

· Technical escalations

· Helpdesk assistance

Project: Assist team in migration of old SBS/Server 2012 servers to Server2019 while consolidating old environment to ease management of data and end-user experience. DIRECTOR IT/MIS MANAGER HYATT CORPORATION MAY 2007- DEC 2013

· Responsible for all aspects of Information Technology

· Hands on technical working Manager

· Support daily internal end-user IT issues

· Support region MIS Managers of other properties

· Vendor Management

· Quarterly and Yearly budgeting

· Managing Committee Member

Project: Upgrade physical infostructure cabling, physical Servers/Workstations, and refresh of networking equipment including outdoor WAP installation and setup. Page 2

IT ADMINISTRATOR HEWLETT PACKARD ENTERPRISE FEB 2006 - MAY 2007

· Provided admin support for over 300 physical and virtual servers, and 500+ users.

· Built physical and virtual Windows Servers 2008 R2 machines to support R&D department, from the ground up to online production status

· Routinely deployed system and third-party application patches to our scope of over 300 physical and virtual servers throughout different data centers from a central location during a limited time maintenance window

· Administered server operating systems ranging from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2

· Other duties included share and storage management, active directory users/computers/sites and services management, Group Policy Object (GPO) management (GPO), server standup and decommissioning, application configuration and management, integrated Lights-Out Projects: Setup and breakdown sandbox and virtual environment for Research and Development team to setup printers for data collection.

Certificates

· Microsoft Certified 365 Fundamentals (Exam MS900)

· Microsoft Certified Azure Administrator Associate (Exam AZ104)

· Microsoft Certified Azure Fundamentals (Exam AZ900) Skills & Abilities

· Knowledge of virtualization and cloud infrastructure (HyperV/VMWare/Azure/AWS/Office365)

· Windows system engineer

· Excellent problem solving and analytical skills, organizational skills, and time management.

· Ability to learn and support new systems and applications

· Ability to work and lead as a team member.

· Technical Account Management

· Excellent customer service experience – Ensuring requests are met with accordance of client Service level agreements and following up with end user to confirm incident or tasks have been completed per incident management policy

· Modems, routers, and Wireless technology experience

· Cloud and on-premises server administration experience – Describe the types of servers

· Utilized Azure AD to create user accounts for M365 and Office365

· Setup LDAP to manage users, permissions and VPN access to the domain

· Manage firewall policy and VPN through Fortinet and Sonicwall Firewalls while using Forticlient and NetExtender

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Education

BACHELOR’S IN COMPUTER SCIENCE JUN 2006 COLEMAN UNIVERSITY

· Major: Computer Science

BACHELOR’S IN ACCOUNTING AUGUST 2000 UNIVERSITY OF TORONTO

· Major: Accounting.

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