Customer Service Care Worker

CAROLINE ALMONTE MATEO

The Bronx, NY ***** 347-***-****

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EXPERIENCE

ACS HOME CARE Yonkers, NY HHA 06/2020 to Current

Maintained clean and well-organized environment for client happiness and safety.

Assisted clients with bathing, dressing and incontinence care.

Helped clients stay happy and healthy by providing mental and emotional support.

Assisted with client personal care needs to foster independence and well-being.

Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.

Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

Assisted terminally ill patients with bathing, grooming and dressing.

Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.

Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.

AMAZON Bronx, NY Delivery Driver 12/2019 to 02/2020

Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Delivered rush merchandise on tight schedules to meet customer targets.

Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.

PAYOMATIC CHECK CASHING Bronx, NY Teller 07/2017 to 05/2019

Entered customer transactions into computers to record transactions and issue computer-generated receipts.

Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.

Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.

Assisted customers by phone and in person by answering banking questions and recommending solutions.

Kept teller window areas clean, organized and fully stocked.

Responded and assisted customers with account inquiries and updates.

Completed monthly audits and managed overdraft reports.

Processed sales transactions to prevent long customer wait times.

Explained bank services, financial products and applicable fees to customers.

PLS CHECK CASHING Bronx, NY Teller 06/2016 to 07/2017

Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Ordered checks, placed stop payment orders and conducted additional special services for customers.

Trained employees on cash drawer operation.

Met or exceeded sales goals by promoting bank products and services in customer interactions.

Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.

Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.

EDUCATION AND TRAINING

GED 08/2019 Bronx Adult Learning Center, The Bronx, NY

SKILLS

Care plan management

Client documentation

Client safety and first aid

Compassionate client care

Team management

Fluent in Spanish

Good work ethic

Multitasking

Planning & organizing

SUMMARY

Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.

Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.

Compassionate HHA focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.

Qualified HHA specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment.

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