Research Assistant Customer Support
Resume:
Priscilla
Xavier
IT Technical Support,
Biologist
Contact
Address
Deerfield Beach, FL, 33441
Phone
adrmde@r.postjobfree.com
https://www.linkedin.com/in
/priscillaxavier1/
WWW
https://zety.com/profile/pris
cilla-xavier/228
Skills
Excellent Communication
Excellent
Assembly Language
Average
Great Leadership skills
Excellent
Innovative
Excellent
Python proficiency
Very Good
Knowledgeable Technical Specialist successful at setting up servers, desktops, laptops, and mobile devices. Trains users and configures protocols to maximize security, usability, and performance. Offering 4 years of IT experience. As a young passionate Computer Science student, I am eager to demonstrate my expertise in your company. The art of manipulating technology to provide desirable results intrigues my ambitious mind as I pursue a career in this field. My desire is to be part of your team and contribute every bit of knowledge I have collected over the last few years and prosper this company. I am competent hard worker with an innovative mindset that strives with challenges in a competitive workspace. I hope to be part of your team and absorb all the knowledge that your company offer.
Work History
2021-08 -
Current
Technical Specialist
New Center Openings, NCO, Deerfield, FL
• The Learning Experience is an early childcare
company that provides excellent care to children
from ages newborn to 6 years old
• Used ticketing systems to manage and process
support actions and requests
• Configuring smart TVs and smart boards
• Active Directory Troubleshooting
• Security camera Troubleshooting
• Perform IT inspections to our centers
• Customer support via phone and email
• Network troubleshooting
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
2019-03 -
2021-05
Technical Consultant
UF Computing Help Desk, Gainesville, FL
• Managed high levels of call flow and responded to network and account support needs.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and VPN.
• Used ticketing systems to manage and process
support actions and requests.
Xcode coding
Good
Network configuration
Good
Helpdesk support
Excellent
Data analysis
Excellent
Languages
Portuguese (Brazil)
Native or Bilingual
Proficiency
• Resolved escalated issues by serving as subject
matter expert on wide-ranging issues.
2018-2021 Research Assistant
Center for Environmental and Human Toxicology &
Department of Physiological Sciences, College of
Veterinary Medicine, University of Florida,
Gainesville, FL
• Conduct research in zebrafish embryos and
larvae to observe how different pesticides
provoke different behaviors and phenotypes.
• Collect and analyze scoring data (mortalities,
hatch rates, and deformities) along with Dark
Photokinesis behavior analysis through the
Danio Vision machine.
• Work closely with the Principal Investigator and collaborators on complex experimental design,
system development and manuscripts
preparation.
Education
2021-06 -
Current
Bachelor of Science: Computer Science
Oregon State University - Corvallis, OR
Courses Taken
CS161-162 Intro to CS (studied python language)
CS271 Computer Architecture and Assembly (coded
Assembly Language under intel x86 MASM)
MTH231 Elements of Discrete Mathematics (applied
logic to mathematical expressions)
2016-08 -
2020-12
Bachelor of Science: Biological Science
University of Florida - Gainesville, FL
• Minor in Innovation
• Member of Alpha Phi -Kappa Eta
• Received Machen Scholarship
• Awarded Innovation Academy Catalyst
Showcase for the “Make It Happen” Summer
2017 Innovation Academy Catalyst; UF
Recognized for creating an innovative tool that
sustains sunscreen wipes for public usage.
Accomplishments
• Friendos App (02/2022 - 04/2022)
An application dedicated to reuniting like mindset people with similar interest across the country
The purpose of the app is to expand people’s
connections over a mutual interest to help those
who face challenges in socializing within a new
environment.
• Published Research Danio Vision, Prism, Microsoft Office https://doi.org/10.1016/j.ntt.2019.106809 Sub- lethal effects of the triazole fungicide propiconazole on zebrafish (Danio rerio) development, oxidative
respiration, and larval locomotor activity (2019). Center for Environmental and Human Toxicology &
Department of Physiological Sciences, College of
Veterinary Medicine, University of Florida
• Published Research Danio Vision, Microsoft Office, Prism 10.1016/j.chemosphere.2019.125416 The
pyrethroid esfenvalerate induces hypoactivity and
decreases dopamine transporter expression in
embryonic/larval zebrafish (Danio rerio) (2020).
Center for Environmental and Human Toxicology &
Department of Physiological Sciences, College of
Veterinary Medicine, University of Florida.
.
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