Customer Service Csr
Resume:
Patricia Carrion
Productive and energetic with a solid history of 10 + years in the medical field.
San Antonio, TX 78207
**********@*****.***
Currently in search of a second full time job. Evening only and remote. I am experienced in various clerical duties. Skilled at providing excellent customer service, conducting monthly productivity reports, well developed communication skills, great problem solving skills and ability to work and perform well alone and in a team. I am a fast learner and motivated to provide the best care to patients. I have a range of experience in healthcare and food service. I am trainable and willing to learn.
Authorized to work in the US for any employer
Work Experience
Health Information Analyst
University Health System - San Antonio, TX - San Antonio, TX May 2018 to Present
• Responsible for processing incoming ROI for my assigned clinics.
• Ability to work in a high volume and fast paced environment.
• Reports directly to the Manager
• Ability to assist as needed in overflow due to high volume and/or coverage issues.
• Abide by HIPAA guidelines while ensuring the confidentiality of PHI.
• Scan correspondence daily.
• Index (efile) patient records daily (meet 24 hour deadline.)
• General office duties.
• All calls are returned by end of day.
• Provide additional assistance with MyChart.
• Manage and sort incoming faxes.
• Request records from outside providers.
• Sort through incoming mail.
• Knowledge of printing results from third party lab. CSR/Cashier
Golfo De Mexico Restaurant - San Antonio, TX
January 2016 to March 2018
• Accurate, efficient cash handling.
• Taking and preparing phone orders.
• Able to work in a high volume and fast paced environment.
• The ability to multitask.
• Assist in overflow due to high volume and/or coverage issues.
• Excellent customer service, with direct interaction. Education
High school diploma
Fox Technical High School - San Antonio, TX
August 1998 to June 2002
Skills
• Medical Records
• HIPAA (10+ years)
• EMR Systems (5 years)
• Clerical Experience (10+ years)
• Medical Office Experience (10+ years)
• Medical Terminology (10+ years)
• Epic (2 years)
• Onbase (4 years)
• Cleanliness
• Order taking
• Cash reporting
• Customer service (10+ years)
• Organizational skills (10+ years)
• EHR systems
• Computer Operation
• Patient Care
• Medical Scheduling
• EHR systems
• Typing 40 WPM (10+ years)
Languages
• English - Fluent
• Spanish - Fluent
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