Data Entry Customer Service
Resume:
Christopher Oruma
Stafford, TX *7477
*************@*****.***
Highly motivated and results orientated professional with sales, customer service, marketing, mail-operations, budget planning, and claims processing experience. I am proficient in a wide variety of software applications, including, Guidewire, Microsoft office tools, CRM, ANDAR, citrix, etc. I have shown the ability to multitask, work in groups, and work independently.
Work Experience
Warehouse lead
CSAT Lenovo
January 2021 to March 2022
We Received and repaired computers under warranty
Verified shipped goods to make sure we are receiving the right products
Moving goods from warehouse to receiving department, unboxed computers, scanned them in, document products received, and moved them to repair department
Received repair parts and scanned them in, put repair parts in the warehouse for pick up by technicians
Inventory management
Complied with warehouse rules and safety regulations
Kept up to date with pamphlets, training manuals, guidelines, policies, etc.
Package handling and shipping out of goods requested or received.
I picked good after receiving sales tickets.
Insurance Claims Adjuster
SafeAuto Insurance Company - Columbus, OH
January 2018 to November 2020
Investigated claims presented by claimants or insured to determine liability
Contacted and interviewed parties involved in the claim to gather information on claims
Documented and saved records of the entire process of the claim online, I operated the mailing machines constantly
Paid losses after I determine damage extent and liability percentage
Negotiated, and settled casualty claims
Kept up to date with insurance pamphlets, training manuals, guidelines, policies, etc.
Project Administrator, Operations
Garden City Group - Dublin, OH
July 2015 to September 2017
Processed electronic claim submissions, reviewed, and updated claims in project database
Processed claims for securities and consumer class action lawsuit settlements
Performed data entry
Worked closely with teams in New York, Seattle, and programming vendors to ensure claims are created accurately
Handled claimant inquiries and corresponded with claimants via email and telephone • Reviewed high dollar claims and conducted internet research for affected parties
Maintained QA score of 100% consistently and volunteered for as much I could.
Retail Sales Supervisor
H.E.B - Houston, TX
November 2012 to May 2015
Supervised production of all baked goods to meet top freshness and taste standards.
Came up with sales strategy, budgets, and customer retention strategies
Implemented appropriate merchandising technique to improve sales
Inventory accounting
Made and stayed within budget for 2 years
Simplified order entries sheet so customers can place orders faster and more efficiently
Gave superior customer service to customers
Pushed sales strategy and increased average sales by 10%
Enforced safety regulations to meet industry standards
Customer Management Associate
Teleperformance - Columbus, OH
June 2008 to September 2012
Received and processed orders of new services via telephone.
Took calls and assisted customers with problems relating to their account
Assisted customers with internet and cable related technical problems
Did collections when there are past due accounts
Sold internet and television services
Education
Bachelor's Degree in Economics
The Ohio State University - Columbus, OH
2012
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