Service Representative Customer
Resume:
CARLISSA M. MCCOY
***** ****** **. ************, ** 39325
601-***-**** ******@***.***
PROFESSIONAL SUMMARY
Enthusiastic and friendly Member Service Representative skilled at building rapport with diverse customers while answering account questions, resolving issues, and maximizing sales opportunities. Specialized in working with credit union members to ensure customer satisfaction remains high.
EXPERIENCE
2004-Current Meridian Mutual Federal Credit UnionMeridian, MS Sr. Member Services Representative
Department leader and trainer
Licensed Notary
Balance check registers/research
Open, maintain, and close all accounts
File and maintain members’ folders
Answer and direct phone lines
Perform Teller/Receptionist’s tasks when necessary
Maintain and review daily reports
Set up payroll, direct deposits, and deductions
Responsible for saving the credit union money that was being unnecessarily paid to vendor
Proficient with insurance lending claims
Handle debit card disputes efficiently
Order credit cards, debit cards and checks
Home banking, Bill pay, Mobile Banking
1998-2004 Northwood Country Club Meridian, MS
Service Director/Secretary
Hired and trained staff
Cashier/Receptionist
Assisted General Manager
Answered and directed phone lines
Mail room/Account Receivables
Bartended and served tables
Maintained daily reports and statements
Responsible for scheduling of staff
EDUCATION
1989-1990 Meridian Community College Meridian, MS
1986-1989 Meridian High School Meridian, MS
● High School Diploma
INTERESTS
2009 - Current Secretary- “The Servant’s of Mary” St. Joseph Catholic Church 2012 - Current Member of St. Patrick School Advisory Council 2013 - Current Director-Junior Catholic Youth of Meridian AWARDS/CERTIFICATES
Lady Justice Award
Director Achievement Level Award
Advisory Council Service Recognition
Bank Secrecy Act Certificate
CPR AED Certified
Care For Club Servers Award
2
References
Darry Clark -- Customer Service Manager(Peavey Electonics) 601-***-****
Dr. Rosalyn Gambrell – Orthodontist
3
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