CARLISSA M. MCCOY

***** ****** **. ************, ** 39325

601-***-**** adrmb8@r.postjobfree.com

PROFESSIONAL SUMMARY

Enthusiastic and friendly Member Service Representative skilled at building rapport with diverse customers while answering account questions, resolving issues, and maximizing sales opportunities. Specialized in working with credit union members to ensure customer satisfaction remains high.

EXPERIENCE

2004-Current Meridian Mutual Federal Credit UnionMeridian, MS Sr. Member Services Representative

Department leader and trainer

Licensed Notary

Balance check registers/research

Open, maintain, and close all accounts

File and maintain members’ folders

Answer and direct phone lines

Perform Teller/Receptionist’s tasks when necessary

Maintain and review daily reports

Set up payroll, direct deposits, and deductions

Responsible for saving the credit union money that was being unnecessarily paid to vendor

Proficient with insurance lending claims

Handle debit card disputes efficiently

Order credit cards, debit cards and checks

Home banking, Bill pay, Mobile Banking

1998-2004 Northwood Country Club Meridian, MS

Service Director/Secretary

Hired and trained staff

Cashier/Receptionist

Assisted General Manager

Answered and directed phone lines

Mail room/Account Receivables

Bartended and served tables

Maintained daily reports and statements

Responsible for scheduling of staff

EDUCATION

1989-1990 Meridian Community College Meridian, MS

1986-1989 Meridian High School Meridian, MS

● High School Diploma

INTERESTS

2009 - Current Secretary- “The Servant’s of Mary” St. Joseph Catholic Church 2012 - Current Member of St. Patrick School Advisory Council 2013 - Current Director-Junior Catholic Youth of Meridian AWARDS/CERTIFICATES

Lady Justice Award

Director Achievement Level Award

Advisory Council Service Recognition

Bank Secrecy Act Certificate

CPR AED Certified

Care For Club Servers Award

2

References

Darry Clark -- Customer Service Manager(Peavey Electonics) 601-***-****

Dr. Rosalyn Gambrell – Orthodontist

601-***-****

3

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