Service Representative Support Technician

About ¥¥e

BEAR HIRIM G M A BAGE R

Thank yDu for the opportunity to apply fDr the role as a Field Service Representazive fDr your company. Let me introduce myself. My name is Ronald Lawrence but most of those who know me call me either Ron or Ronnie. After reviewing yourjob description, it iS Char that you are looking for a candidätR that is familiar with the responsibilities associated with this role and can perform them confidently. Given thèse requirements, I am certain that I have the necessary skills to successfully do the job adeptly and can perform above RxpectatiDnS.

I am an adaptable professional that has been praised by both CD-Workers and customers alikR for my troubleshooting skills and ability to teach and convey the things that I know. Over the course of my 18-year careerin a technical industry, I have developed a skill set that is also relevant to the market that you are hiring for including field service work, technical phone support, custamer COITIiTIUFliC ltiOFiS, CDnfIict resolution and relatiDnship management.

Overall, I have cDnSistently demonstrated technical, teamwork and prDblem-solving abilities in every aspect of my role as a Field Service Representative and I invite you to review my achievements in the attached resume.

Afte‘r reviewing my resume, I hDpe that you will agree that I am the type of competent individual that you are looking far. I look forward to talking with you further about how my specific skills and abilities will benefit your arganizatiDn. Please contact me at (28l)83Z-8966 or via email at iberon65ygmaiI.com to arrange far a convenient meeting time.

Thank you for your consideration and I IODk fDrward to hearing from you soon.

S i n c e r e I y, R o n L a w r e n c e

“ "

I wo rked for th is com pany for nea rly three yea rs as a tool repairman.

I repaired eleGt r ic, pneum atiC & hyd rau lie tools as they came in from oilfield jobsites. The com pany that I Worked for desig ned and constructed refineries and I was part of me force mat ke pt their tool s in top shape.

Unfortunate Iy, I was laid off at the end of 2021 due to a workforce reauction.

Pevco Systems International

I workeo as a Pneu m atic Tube Specialist with Pevco, I was co rnpensated extra to be their primary national after hours help desk/phone support technician. I wa s on duty a s the after- hours phone support technician for approximately 6 months out of eac n year with tne remainaer of time sp lit between some of our otner technicians. It was a demana ing position, but I took an the extra worn to

support my family and allow my wife to be abIe to stay at nome with our chila ren.

s a a During my ti me as an after- to urs pnone support technician, I received tec hnical

calls 24/7 from all over the country as well as internationa Ily. I loggeo on to their

. systems via a com puter and either gave them pertinent direc tion or set the m up " " for future service.

During my time at Pevco, I was no stranger to travel, and I n ave visited many

cit ies across the Unitea States vvnil e I was employee wit n them. I have a curr ent intern ationa I passport alt nough 1 have never usea it to travel internationally. 1 believe that by staying empl oyed in tnis type of service positio n for this length of time remonstrates that I am an em ployee tnat is co mm itted to longevity with a company.

Internet Reseller

I am self-employed as an internet reseller. I purchase goods and resell them

" on the internet. I am miloly successful in this but need mo re secure

" employment wnich includes heaIan insurance. I still dabble in this venture

from time to time.

Dewalt / Black & Decker Power Tools

I workeo here for almost four years. I began as a tool technician but later, I

became a fiela representative. I serviced larpe customers such as Brown and

•* • Root and various local tool companies as a customer liaison. I worked with

c ustomer management whilo C:OOrdinating repairs and pic ling up anddeliver ing tool s to their sites. H ere, I lea rned how to wor x on com plex, technical equipment. I was trained by s illed men in their field who imparted their knowleage to me. I was also the pr ímary technician for their Stanley-Bostitch line of compressors

I g r aduated in 1983 with a High School Diploma and a 3.2 GPA from Deer

Park High School in Deer Park TX where I majored in Vocational Drafting.

I do not have a college degree, but I have much technical experience to

add to my resume. In addition to my previously enclosed work history, from

July 199ó zo July 1997, I repaired pneumatic tools as a field service

techn!cian for Senco proc ucts out of Cincinnati, OH.

I have experience with both wired/serial com and ethernet based systems

during the time that I workeo in hospitals. While employee by Pevco, I

installed large multi-million-dolla r tu be systems, calibrated sophisticated

equipment and worked with electronic c a Vibrating devices in my previous

position. I was the lead technician on many of my jobs. I am very swilled at

solving problems in my field because I have gre at confidence in my

knowledge of my job. If hired by your com pany, I am confident that I can be

successfu I in learning my future c raft as well as I was in my previous one.

I sincerely appreciate the opportunity to be considered by your

company. Thank you.

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