Juan R. Badia

*** ********** ****, ******, ** *0290* (678) 488–5212 * adrm95@r.postjobfree.com

Profile

Motivated, personable, able to work well with others in a professional environment. Talent for quickly mastering technology – previously enrolled at ITT-Tech College for my Associates Degree in Network Engineering. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records.

Flexible and versatile – able to maintain a sense of humor under pressure and make the right judgment calls. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Bilingual – Spanish & English

Customer Service/Call Center

Technical Support

Retail Sales

Microsoft Office Experience - SAP

Schedule Coordinating (logistics & employee scheduling)

Data Entry

Professional Experience

Safe-Guard International – Atlanta, GA 01/2022 – Present

Bilingual CSR

Assist customers with their GAP claims

Translate calls for other departments

Review documents for claims to determine validity

Execusource - Atlanta, GA 10/2021 – 01/2022

Temporary assignment.

Kemira – Client Services/Order Processing

Replied to clients and sales reps via email

Processed orders for clients via emails and Sales App

Coordinated with plants and warehouses to ensure deliveries were met

Randstad - Atlanta, GA 09/2020 – 10/2021

Temp assignments.

CDC Vax Hotline – Call Center

Inktel & Maximus

Answered calls from callers, about available COVID-19 vaccines, used a script to answer all callers’ questions.

Utilized tools to locate & schedule vaccine appointments

Assisted with scheduling rides to vaccine locations

Data Entry

New Georgia Project - Canvasser

Worked from home making outbound calls to potential voters

Informed residents on how to register to vote & provided assistance as needed

Assisted in locating their polling stations & offered Rideshare services to get them there

Provided phone numbers, websites and addresses and any other information requested

Data Entry

MARTA - Atlanta, GA 02/2019 - 08/2020

Bilingual Call Center Analyst

Work in call center handling incoming calls

Register Breeze Cards for patrons

Document customer complaints

Document employee commendations

Educate customers on MARTA processes and procedures

Utilize company’s software to complete all required tasks, such as tracking buses and Breeze Card transactions

Data Entry

Aerotek Staffing - Atlanta, GA 04/2018 – 02/2019

Bilingual Customer Care Professional Temp/Contractor

Centene Corp

Customer Care Professional (Envolve People Care)

Work in call center in the outbound department

Update member information as needed

Conduct Health Risk Assessments

Fill out NOP forms as needed

Use correct software based on the plan i.e.; CRM, TruCare & Omni

Data Entry

Verizon Wireless - Peachtree City/McDonough, GA 12/2014 - 02/2018

Bilingual Solution Specialist (Tech Support/Customer Service/Sales)

Worked with all customers, to ensure a positive experience.

Implemented new sales, marketing strategies, with my team in order to achieve sales goals.

I am proficient in tech support I follow all the news related to the mobile devices we sell, especially Android devices, this keeps me updated on the latest issues and upcoming releases. Thus giving me an advantage when dealing with our customer base.

Vision/T-Mobile - Peachtree City/Mableton, GA 02/2013 – 09/2014

Bilingual Sales Team Leader (Tech Support/Customer Service)

Work closely with my team in order to achieve sales goals, assist RSM – Retail Store Manager

Implement new sales and marketing strategies

Utilize company software such as, Quick view and Watson, to fulfill our customer’s needs

Promote new T-Mobile products and services

Help with any tech support issues that a customer/employee might have and also train them in the use of their new devices

Mega Granite & Marble - Newnan, GA 02/2011 – 08/2012

Schedule Coordinator/Customer Service

Coordinate all scheduling for the company, fabrication, installs & all customer service related visits

Manage all the installers & service managers

Maintain correspondence between clients, sales reps & the install crews

Manage the fabrication schedule by keeping the amount of jobs done per day to a reasonable level (must keep in mind the size & complexity of each job)

Act as a liaison between our commercial department, shop manager, sales manager & the owners of the company

Data Entry

Franks @ the Old Mill – Fayetteville, GA 08/2009 – 12/2010

Line Cook

Worked in a high-paced environment

Followed recipes to ensure consistent product

Worked closely with other kitchen staff

Prepped foods for following days banquets

People Finders Plus Staffing - 01/2007 – 05/2009

Temporary Employee/Contractor for following companies

Bloomberg Financial, New York, NY,

Client Financial Services Rep - Temp

Handled incoming phone calls from various clients

Using SAP & Bloomberg system was able to take care of clients’ needs

Handled the reinstating of Bloomberg service to clients when proof of payment was given

Entered notes regarding phone calls or emails in both software systems

Followed up on clients situations with phone calls or emails

Helped to explain bills to clients

ton their accounts.

Data Entry

Time Warner Cable, Queens, NY,

Customer Service Rep - Contractor

Dealt with customers face to face at the Queens Center Mall payment center

Helped customers with any tech support issues

Added or removed services from accounts at the behest of the customer

Reinstated service when proof of payment was presented

Helped customers get packages that were affordable to them to avoid future service interruptions

Sold phone & internet service to customers

Started up new customer accounts.

Data Entry

Audio Excellence Inc. - Yonkers, NY 12/2004 – 12/2006

Customer Service

Managed online stores; two websites and three eBay stores.

Processed customers’ orders and payments.

Handled customer issues, requests and special orders.

Worked closely with the warehouse to manage inventory.

Ordered new products as needed.

Data Entry

Studying in school (Technical Colleges)

09/2012 – 04/2013

01/2009 – 07/2009

Searching for employment

03/2018 – 03/2018

10/2014 – 11-2014

06/2009 – 07/2009

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