Assistant Merchandise Customer Service
Resume:
Leah McGill
**** ******* *, *********, ** 93012
*****.*.********@*****.***
linkedin.com/in/leahbmcgill
Sales Manager
Merchandise & Inventory Manager
Customer Care Specialist
Providing Positive & Knowledgeable Sales & Merchandising Support to Drive Business Growth
An exceptionally personable Customer Service and Sales professional with a high level of ownership, initiative, and accountability gained from 20+ years working within fast-paced retail sales, restaurant, and entertainment settings. A loyal and approachable team member with strong sales aptitude, extensive merchandising and inventory experience, a keen eye for fashion and store design, and a drive to meet and exceed organizational goals and customer expectations. Sincere interest in using 10+ years of experience working for Nordstrom in a wide range of roles and departments to secure a position as an Assistant Merchandise and Inventory Manager. Dedicated to maintaining a professional reputation built on flexibility, performance, collaboration, and integrity.
Core Competencies
-Positive Customer, Vendor & Team Relations
-New Employee Recruiting, Training & Mentorship
-Merchandising / Plan-O-Grams / Product Placement
-Business Key Holder / Closing & Opening Tasks
-Personal Stylist / On-Trend Fashion Knowledge
-Staff Work Scheduling & Shift Coordination
-Positive & Engaging Store Floor Presence
-Special Event Planning & Orchestration
-Inventory Control / Quality Control
-Shrinkage / Unit Variances
-Cross-Team Collaboration
-Creative / Innovative Thinker
Professional Experience
Nordstrom
Counter Associate
May 2017 – Present
Thousand Oaks, CA
Serve as a versatile and loyal Nordstrom Department Store team member providing comprehensive customer service, merchandising, loss prevention, and monthly staff work schedule administration. Currently working within the Cosmetics Department and within Men’s Grooming & Fragrances in Cosmentices in The Oaks Mall in Southern California. Directly report to 2 department Managers.
-Accountable for positively engaging with all customers/patrons to ensure personalized service. Proactively identify customer needs and handle concerns while prioritizing multiple tasks in a fast-paced environment. Proven ability to give guidance and provide honest yet tactful feedback to customers on beauty products.
-Implement plan-o-grams for floor and counter merchandising and department displays; perform stocking, re-merchandising, and straightening throughout shift.
-Ensure departments maintain accurate inventory; teach staff members to obtain accurate inventory and monitor shrinkage and unit variance.
-Provide additional assistance including creating and setting up special events, organizing back rooms, relocating store fixtures, and assisting with developing work schedules for staff that are creative yet fair during challenging times.
-Learn new product education quickly; draw upon competitive nature and industry experience to drive growth for employer within a commission-based setting.
-Work with store security team members and multiple department employees to maintain loss prevention. Protect company assets by being observant and monitoring customers.
Noted achievements to date within The Oaks Mall Nordstrom location include:
-Awarded Men’s Fragrance & Grooming “Selling All Star” from The Oaks Mall in 2018.
-Demonstrated loyalty as a flexible employee willing to shift schedule and work processes according to business needs, including COVID-19 adjustments.
Nordstrom
Department Manager / Clinique Cosmetic Manager
April 2010 - May 2017
Norfolk, VA
Provided a wide range of services within 8 separate roles for the Macarthur Mall Nordstrom location in Norfolk, VA. Drove customer service and helped attain all department objectives within a high-traffic mall.
-Facilitated monthly work schedules for employees, executed monthly volume drivers, and ensured sales goals were reached.
-Attended manager meetings and functions, met scheduling deadlines, and informed staff of all necessary communications from regional.
-Provided strong training and mentorship to teams of 5-10 employees. Maintained an open-door policy, encouraged comradery, and consistently cultivated a positive work environment within managed departments. Acknowledged accomplishments for staff through All Star shout-outs; ensured each team member had overall vision and tools necessary for success.
Specific departments worked and accomplishments achieved within the Macarthur Mall Nordstrom location include:
-Established and continually cultivated long-lasting relationships with store customers to ensure loyalty; achieved reputation as super-friendly and knowledgeable team member routinely requested by name. Focused on suggesting new styles and products; promoted exclusive events and sales offers.
-Fashion Rewards Promotion Winner; awarded for exceptional performance during Nordstrom’s Triple Points campaign. Noted for throwing successful Special Event Occasion sales campaigns within the Encore Department and achieving the Sales All Star award twice.
-Originally hired in 2010 in a Sales Associate role with the Encore Department. Promoted to Personal Stylist within 6 months; selected for and successfully completed the Future Nordstrom Leader class in 2011. Promoted to Assisted Department Manager, Clinique Cosmetic Manager, and Department Manager.
Virginia Beach Funny Bone
Assistant Manager / Food Shift Leader / Box Office Representative
April 2013 - April 2017
Virginia Beach, VA
Hired to serve as a Food Server and additionally provide operations assistance in multiple areas as needed within the 150 capacity comedy club. Quickly promoted to Assistant Manager with business keyholder responsibilities overseeing operations within the facility. Managed a team of servers, bartenders, kitchen staff, and security on show nights.
-Acted as a liaison with performing comedians; oversaw event flow and provided pay.
-Worked within the Box Office when requested; took phone reservations and worked with customers to sell and receive purchased tickets.
-Resigned position to move to California to help take care of ailing family.
Eagles Law Firm
Paralegal Intern
January 2010 - October 2011
Virginia Beach, VA
Performed as a Paralegal working for a firm specializing in elder law, estate planning, and wills. First experience working after graduation with Paralegal Associates degree. Drafted legal documents such as wills, case briefs, legal service agreements, separation, and premarital agreements. Provided general administrative assistance for other Paralegals and firm Partners.
Lynnhaven Fish House Restaurant
Bartender & Server
December 2007 - September 2009
Virginia Beach, VA
Served as a Master Mixologist and Server providing exceptional customer service to wait staff and the bar lounge. Held full responsibility of bar set up and break down including inventory control, money handling, and sanitation. Entrusted to process cash and credit for entire restaurant.
Thoroughgood Inn Comedy Club
Assistant Manager / Bartender / Server
December 2005 - November 2007
Virginia Beach, VA
Drove positive customer service through exceptional team and facility management for the oldest comedy club in Virginia. Trained team to execute a seamless show for 200 customers. Accountable for all aspects of food and drink service, handling monies, maintaining inventory, and meeting comedian needs and providing feedback.
Software
Microsoft Office Suite – Word, Excel, Outlook, SharePoint & Access
POS * Touch Bistro
Education, Certifications & Training
The Fashion Institute of Design and Merchandising – San Diego, CA * A.A. Fashion Merchandising & Marketing
Tidewater Community College – Virginia Beach, VA * A.A.S. Paralegal Studies
The Fragrance Foundation * The Fragrance Academy Certificate of Completion
Commonwealth of Virginia * Prior Notary Public
Virginia Department of Alcohol Beverage Control * Responsible Seller & Servers Certification
Ventura County Regional Occupational Program * Financial Occupations / Bank Teller Certification
Courses completed with Nordstrom and specific brands include:
Future Nordstrom Leaders * Nordstrom Customer Service Training Program * Clinique Product Training
Volunteer & Community Service
Seton Youth Shelters – Virginia Beach, VA * Youth Mentor * 2 years
USO / United Service Organizations – Norfolk, VA * Airport Military Branch Service Center Volunteer * 1 year
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