Customer Service Representative
Resume:
MAUREEN
JOSEPH
****************@*****.***
Spring, TX 77386
Online Digital Resume
SKILLS
Maintaining Clean Work Areas
Privacy and Confidentiality
Customer Traffic Management
Persuasive Negotiations
Providing Feedback
Effective Listening and Communication
Corrective Actions
Customer Implementation
Appointment Booking
EDUCATION
Lone Star College System
Spring, TX • 08/2019
Associate of Science
University of Port Harcourt
Choba, Port Harcourt, Nigeria • 11/2013
Bachelor of Science: Industrial Chemistry/petroleum Technology
CERTIFICATIONS
Project Management, Wolverhampton Graduate Conservatory - November 18, 2016
National Society of Leadership and Success Training Program, Lone Star College - Tomball, May 14, 2021
Phi Theta Kappa Honor Society, March, 15, 2021
PROFESSIONAL SUMMARY
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
WORK HISTORY
Bell Tech - Customer Service Executive
Houston, Tx, TX • 10/2020 - 02/2022
Described product and service details to customers to provide information on benefits and advantages.
Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
Developed working relationships with internal and external customers while assisting with account management duties.
Monitored phone, fax and electronic database systems for incoming customer inquiries.
Explained online self-help options to customers to promote additional and after-hours support choices.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
Primerica - Sales Consultant
Houston, TX, TX • 02/2019 - 11/2020
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Informed customers about special promotions and provided detailed information for various products.
Developed and actualized customer service initiatives to decrease wait times.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Offered basic technical support for clients on wide range of company products.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered constant flow of customer calls with minimal wait times.
Provided primary customer support to internal and external customers.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Resolved concerns with products or services to help with retention and drive sales.
Demonstrated items to customers and created customer awareness, interest and sales.
Boosted sales revenue by skillfully promoting diverse service options.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Recommended products to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat business and improved sales.
Provided information regarding charge accounts and loyalty programs.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Completed orders and organized product deliveries to meet customer timetables.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Maintained organized, presentable merchandise to drive continuous sales.
Obio Akpor Local Government - Customer Service Representative
Port Harcourt, Rivers State, Nigeria • 04/2015 - 02/2019
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Recommended products to customers, thoroughly explaining details.
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