Loan Servicing Specialist / Bank Operations

Etna Ocegueda

Email: *****@*****.*** / Direct: 619-***-****

Skills

• Bilingual English/Spanish

• Proficient in the use of Microsoft Office, Outlook, Excel Spreadsheet, PowerPoint, Access, Word and Internet explorer

• Committed to Detail

• Self-Starter, Fast Learner

• Team Player

• Excellent communication skills

• Ability to work well under pressure in a high paced environment Employment

American Assets 08/2019 to 03/2020

Office Assistant/ Property Coordinator

• Coordinate conference rooms meetings

• Complete management reports

• Schedule office building inspections

• Direct/Receive calls

• Manage building office space needs

• Multi offices follow ups

Plaza Home Mortgage 10/2014 to 11/2018

Government Insuring Specialist

• Analyze government loans FHA / HECM for completeness to insure

• Review documents / system to keep loan up to date

• Verify accuracy and underwriting documents

• Close contact with branches / ops managers to maintain files

• Shipping of HECM

Chase Home Finance 09/2010 to 11/2013

Operations Specialist II (Bankruptcy Department)

• Analyze bankruptcy loans, prepare bankruptcy documentation

• Follow up with bankruptcy cases daily

• Review and update system data

• Receive and assist customer calls with bankruptcy questions and/or current bankruptcy case

• Work bankruptcy reports on a daily basis

Bank of America 11/2008 to 09/2010

Personal Banker

• Open new checking/savings accounts – personal, business, students and CDs

• Process opening of new credit cards

• Complete/process loan applications

• Call potential and existing customers to offer bank products and services

• Maintained monthly goals

Harbor Equity Investments Group 02/2005 to 11/2008 Administrative Office Assistant

• Receive Office Calls

• Assist with client follow up tasks to collect all necessary documents, input/process all data

• Maintain client files for office agents

• Update customer data daily

• Distribute office mail to agents

• Process office credit card payments

Cal Fed Bank 11/2001 to 12/2003

Teller Lead

• Perform all customer bank transactions, including closing personal, business accounts and CDs

• Cash handling daily including cash vault, ATM maintenance, drawer balancing

• Merchant teller line assist business customers with large deposits / withdrawals

• Assist teller line with over limit overrides and other service account needs

• Cross sell bank products/services

Education

Southwestern College 09/2008 to 05/2000

Hilltop High School Graduated – Diploma 06/1997

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