Inbound Call Bpo
Resume:
M. Vinu,
Gandhi Nagar I,Gas Company,
Periyanaickenpalayam – 641020.
Mobile No: 915-***-****: 638-***-****
E-mail ID: ****.*********@*****.***
CURRENTROFESSIONAL EXPERIENCE
Company : Information Evolution
Designation : Senior Telephone Analyst
Work Experience : Oct, 2020 – Apr, 2021
ROLES & RESPONSIBILITIES
Calling the company to verify the prospect whether he/she is still working with the company.
If the prospect is verified, then need to dispose as Verified Valid.
If the operator or the prospect is not interested to revile the details, then dispose as Not Interested.
Have to meet the daily target of 300 calls with 100% quality.
Have to speak with the operator or to the prospect friendly and professional to get the details verified.
PREVIOUSROFESSIONAL EXPERIENCE
Company : RND Softech
Designation : Process Executive
Work Experience : June, 2018– July, 2019
ROLES & RESPONSIBILITIES
Calling insurance companies on behalf of physicians to check patient eligibility, deductible.
Calling insurance companies to check the claim status and insurance verification.
Communicating to provider in regular basis for clarifications and process improvement.
PREVIOUSROFESSIONAL EXPERIENCE
Company : Infosys BPO
Designation : Process Specialist
Work Experience : Oct, 2016– Mar, 2018
ROLES & RESPONSIBILITIES
Generating the report from SAP and filtering the employees who are relieving from the organization.
Need to check the separation remarks in the separation tool.
Check and calculate the loan balance and leaves of the relieving employees.
Have to communicate the recovery amount to the employees if needed.
After analyzing all the tools, need to provide final signoff in E-Separation tool.
PREVIOUS PROFESSIONAL EXPERIENCE
Company : Redington BPO
Designation : Process Executive
Work Experience : Sep, 2014– Aug, 2016
ROLES & RESPONSIBILITIES
Taking responsibility to clarify the customer need in inbound call.
Analyzing the invoices as per contract matrix.
Coordinating with finance department for making the payment process.
Calling the client to get the payment done.
AWARDS & ACHEIVEMENTS
Got appreciation from providers for timely support.
Got appreciation from high level management for analyzing the costs and identifying errors done in the invoices.
Awarded and rewarded for helping timely payment process.
PREVIOUSPROFESSIONAL EXPERIENCE
Company : Cognizant Technology Solutions
Designation : Process Executive
Work Experience : May, 2009– Jan, 2014
ROLES & RESPONSIBILITIES
Supporting NPBR Investigators.
Communicating with patient for getting authorization letter.
Checking medical records and authorization letter after we receive the both.
Finding whether the patient is having pre-existing condition.
Finally forwarding the documents to claims department for claim approval or denying.
Calling insurance companies to check the claim status and insurance verification.
AWARDS & ACHEIVEMENTS
Got OPEL awards for best performer in the team.
Got WOW awards for timely process with zero errors.
TECHNICAL SKILLS
MS Office, MS Windows
PeopleSoft tool
SAP Business Object tool
ACADEMIC QUALIFICATION
Completed Bachelor of Degree in Business Management from V.L.B Janakiammal college of Arts & Science Coimbatore with an aggregate of 60.4%
Completed H.S.C in St.Josephs.Hr.Sec.School, Ooty with an aggregate of 53.7%
Completed S.S.L.C in St.Josephs.Hr.Sec.School, Ooty with an aggregate of 66.6%
PERSONAL DETAILS
Name : M. Vinu
Father’s Name : B. Moorthi
Date of Birth : 28thOct 1988
Sex : Male
Marital Status : Married
Permanent Address : No 3/590 Kuruthukuli Village and post,
The Nilgiris - 643004.
Nationality : Indian
DECLARATION
I do hereby declare that the information furnished above is true and correct to the best of my knowledge.
Yours Truly,
Place : Coimbatore
Date : (Vinu M)
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