Summary

*+ years of Professional Experience into Citrix On premise (Virtual Apps and Desktops) administration, Windows servers, Active Domain Services and VMware server virtualization administration.

7 Plus year of experience with 100 plus nodes and 5000 plus users with windows 2008, 2012, 2016,2019 and Citrix 7.x

7 plus years of experience of troubleshooting of remote user’s management, applications, software, printing and user’s profiles

Experience on managing remote users’ printing, applications installations and troubleshooting user’s logon and slowness issues.

Active Directory Infra management

VMware ESX/ESXi 5x/6x

Citrix XenApp & Xendesktop 4x/5x/6x/7x

Citrix PVS 6x/7x

Citrix ADC 11x/12x (VPX/MPX/SDX)

Citrix Hypervisor /Xen Server 5x/6x

Microsoft Windows server 2003/2008/2012/2016/2019

Microsoft Hyper –V Hypervisor

EXPERIENCE

Bristol Myers Squibb Princeton, NJ

Business System Analyst July 2021 –Current

Support IT Quality & Compliance, IT system administration & maintenance, and IT applications support in Good Manufacturing Practice (GMP) environment (Enterprise Level, and Standalone Systems both).

Document activities per effective procedures (SOP) and policies, use appropriate and effective forms in a timely manner.

Perform activities like adding or removing approved and trained users to specific roles within the system/application, ability to extract user lists, and system audit trail history to be reviewed by Business System Owners, IT Compliance, and Quality Assurance during internal audits.

Help in troubleshooting application and operating system layer connectivity issues, performance issues.

Support published schedule for systems periodic reviews and cutover plans for system upgrades, connectivity, change controls, execute on Implementation Plan and support Change Actions.

Works in a GMP/GCP/GLP/CLIA regulated environment and is responsible for following all applicable regulations

Maintain system and operational policies and procedures in alignment with Quality best practices. Perform program configuration/modification and set-up activities on projects according to established procedures.

Maintain laboratory GxP systems with all requirements and manage Standard Change Requests

Ability to quickly ramp up on required internal training before performing activities and produce results delivery under tight timelines.

Mount Sinai Health Systems New York, NY

Citrix /System Analyst April 2017 – Oct 2020

Administration, configuration and upgrades Ability to work with a team and independently to build, establish and maintain effective business relationship with clients to proactively support their needs.

Develops strong working relationships with Business Clients, and all other department within the IT Organization

Manage multiple Citrix farms version XenApp 6.5, Xendesktop 7.6 with clinical and non-clinical applications and administration, configuration and upgrades of all Citrix farms.

Monitor Citrix servers load balancing, Sessions and memory utilizations.

Published new applications and existing applications upgrades.

Administer and managed all EPIC and non-Epic Citrix environment

Provide remote support on password reset, AD account management, login scripts, profile issues, drive mapping and user log on issues.

Installation of Citrix patches and rollup packs on all Citrix servers.

Prepares test plans, test the apps and coordinates with all objectives before go live.

Provide system support, which includes testing, trouble shooting, issue resolution, software maintenance, and feature enhancements and recommends technical solutions on application problems.

Manages applications for client and act as the key technical liaison between system users, vendors and IT

Provides support to users during scheduled/unscheduled downtime periods as well as after hours on call support

Knowledge of SCCM deploy and the package.

Worked with existing team on overall design, sizing, architecture and maintenance of existing Citrix environment.

Analyze Citrix usage and plan for growth or increases in network capacity and or licensing.

Windows Server 2012-16-19 – Managed ADS, created group policies, and Maintained DHCP/ DNS services on the DCs.

Atlantic Health Systems Morristown, NJ

System Analyst April 2014 – March 2017

Performing installation, administration and Tech Support for all aspects of the EPIC/Citrix infrastructure. This includes migrations, deployments and vendor updates

Interact with vendor, Application Analyst and users to help troubleshoot and resolve technical application problems or issues

Validate all EPIC non-Prod and Prod servers after EPIC updates and OS updates

Manage EPS servers for printer install and printing issues

Install and Manage Kuiper EPIC updates for all EPIC RA's and SU's

Daily troubleshoot and resolve EPIC /Citrix issues, Citrix sessions

Collaborate effectively with EPIC using Sherlock or other appropriate tools. Collaborate effectively with team to achieve the competition of task

Administration and document Citrix environments of EPIC Systems includes Hyperspace, ICA Wrapper and printing

Analyze new functionality in new releases to identify impact. Understand interface requirements and considerations to ensure appropriate testing is done to validate workflow from end to end.

Monitor regularly system performance on System Pulse and determine the cause of any performance issue.

Troubleshooting day to day issues in a timely manner to maintain the stability and efficiency of the EPIC/Citrix Production Environment

Worked with analyst on Applications- Mosaiq, 3M, CDMP, Attachmate, Peribirth, Horizon homecare, Metric IQ, HPM, Rescue Net, VST, Micromedex

Oversee analysis of necessary application modifications and work with the appropriate IT associate or the vendor to coordinate the modification

Resolve critical issues independently as necessary. Forward issues to the correct group for remediation, or elevate it to the vendor if required

Administration of VMware vSphere ESXi 6 with virtual servers, data stores and templates

Determine how a new system, upgrade, or new component can best meet the needs of the users:

New York Blood Center: NY

System Engineer: Dec 2013 Apr 2014

●Responsible for maintaining Windows and Citrix Servers which includes 1000 plus user base and more than 100 plus applications.

●Migration of all Apps from presentation server to XenApp 6.5

●Publishing Applications, Content and Desktops to users in Citrix Management Console

●Interacting with business users for gathering the requirements for on boarding the applications to Citrix Servers

●Built and configured XenApp 6.5 servers.

●Installed, configured and test apps on new XenApp 6.5 production servers.

●Working with App Support, Wintel, Citrix teams to install and publish various applications on Citrix XenApp 6.5.

●knowledge in design, implementation, troubleshooting of Citrix Presentation Server, XenApp and Xendesktop

●Working with App Support, Wintel, Citrix, User and Validation teams to resolve all outstanding issues.

●Documenting Application installation IQ, know issues which occur regularly.

Novartis Pharmaceuticals: Morris Plains NJ Dec 2012 – Nov 2013

Systems Engineer:

●Created VMware virtual servers on ESX 5.1 hosts using hardware Dell R710 servers.

●Configured NetScaler 5500 -10.2 and load balanced servers.

●Installed and configured virtual center 5.1.

●Installed and configured Citrix Xen App 6.5 on virtual servers.

●Installed configured and published LIMS app on Development, Training and Production servers.

●Involved in BMARM (Blue Mountain Regulatory Asset Manager) (R3) installation and configuration and IQ procedure according to the company policy.

●Configured published app, session and local printers on Citrix session.

●Set up backup using Net Backup (7.5.6)

●Configured and update GPO on Win 2008 R2.

●Installed and configured SQL database for published apps.

●Executing documentation of IQs, OQs, PQs for computer validation

●Create and update installation documents for all validated systems.

Blue Diamond Solutions Inc. NJ: Pine Brook NJ Aug 2012 – Oct 2012

Systems Engineer:

●Installed and configured Vdi-in- a- Box.

●Managed Desktops, Images and Templates in Vdi-in-a-Box with pooled and personalized desktops.

●Administered and supported Windows 2008R2 Servers and Citrix Desktop 5.5 Platinum Edition with Xen Desktop 5.5,Provisioning server, Web interface server

●Support and implemented Citrix XenApp 6.0/6.5 environments including Web Interface/Netscaler 9.2 VPX and maintained Citrix Server Farm and zone.

●Installed and configured load evaluators & Load balancing for Xen app servers in farm

●Published Apps using MS AppV.

●Created VM Session for Test Environment for testing Application before deploying to production and Planning and testing the application Virtualization for various new application releases using Citrix Streaming Profiler and publishing it to the Citrix farms.

●Installed and configured web interface server for website and services.

●Deploying ICA client, printer driver mapping, checking sessions, managing server load and CPU utilization, Maintain Citrix Data store, License servers and Zone collectors.

●Support Clients multiple applications installed on Citrix Xen app 6.0/6.5

Zaphyr Technologies: Whippany NJ Oct 2008 –July 2012

Systems Engineer:

●Diagnosing software and hardware malfunctions as well as troubleshooting network problems relating to the system for clients.

●Planning, design, installation, support, maintenance backup and recovery of server and storage hardware/software in a multi-platform mission critical environment

●Responsible for daily system maintenance tasks, service delivery, system functionality and availability and keeping technology current with the industry standards and best practices

●Working on Behalf of Zaphyr for Various Zaphyr Clients:

●Systems administration including Windows Server 2003/2008, Terminal Servers, Citrix XenApp 6.0,XenServer 6.0

●Builds, Configure, Implement and support of Microsoft Windows Server infrastructure systems and applications.

●Experience with Windows Server 2008 R2 Active Directory, GPO,OU

●Knowledge of and experience in MS Active directory2003.2008 environments

●Installed, configured and maintain MS hypervisor Win 2008 R2 with virtual

●Installed and configured SCVMM on hyper V servers. Create P2V and V2V

UCA Services Inc.

Client: Enzon Pharmaceuticals, NJ Aug 2007 - Sept 2008

System Administrator

●Windows 2003 Server administration & support / provisioning of Operating Systems / server patching.

●VERITAS Net Backup management and monitoring of the network backup/restore processes while ensuring data integrity and business continuity

●Responsible for Design and implementation of Server Infrastructure technology. Thorough knowledge of Windows 2000/2003 Server, Active Directory, Group Policy, Scripting Technologies, OS builds and troubleshooting and Server Hardware expertise

●Open problem or change management tickets in Helpdesk system as needed

●Writing, reviewing and executing documentation of IQs, OQs, PQs for computer validation.

●Working experience with VMware ESX 3i, VMware infrastructure Client 2.5,Virtual Center,P2v,V2V

●Installed and configure HP SIM 5.1 SP1 for all HP servers and set all alerts with monitoring capabilities.

●Used Microsoft Operations Manager (MOM) for operations monitoring, performance tracking, Security policies and auditing capability.

●Administration and troubleshoot of published application in CITRIX metaframe 4.5

●Maintain detailed documentation and procedures for building, troubleshooting, installing, recovering, and supporting all Wintel servers and applications.

Worked in Family Business 2000 - 2007

EDUCATION

Master of Science, MS University of Baroda, 1990 Major in Mathematics and Computer Programming.

Bachelor of Science, MS University of Baroda, 1987 Major in Mathematics and minor in Physics and Chemistry

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