Front Desk Inventory
Resume:
Pankaj Bhatia
PROFILE
Experience
Pankaj Bhatia
Email ID: adrm4u@r.postjobfree.com
Mobile No: +91-623*******
Country of Birth: India
* *****’ experience in hospitality industry with extensive experience in Operations Housekeeping through holding a role of managing the cleanliness A proven track record of significant improvements in housekeeping process, productivity, maintained budget and employee engagement through identified measurement tools as recognized by the organisation.
Jannah Hotel Apartment & Villas Ras Al Khaimah
Housekeeping supervisor October 2020 to 20 October 2021 Kay Homes villa, Ras Al Khaima
Housekeeping supervisor 2019 to August 2020
CARLTON TOWER HOTEL & SUITS Dubai
Training Supervisor 2018 to June 2019
Nihal Hospitality, Dubai
Room Attendant 2016 to July 2018
Responsibilities
Ensure the smooth running of the daily operation of all as per the standard of the hotel.
Identify the shortfalls of standards through identified measurement tools Mystery Shopper and Trip advisor, design and deliver training programs to bridge the performance gap
Responsible for determining the manning needs of HK in correlation to the business demands and occupancy
Preparing and organising special projects for HK in correlation with organisation objectives of exceeding the established measurement tool standard
Conduct Performance appraisal and establish development plans for colleagues to support employee engagement initiative of the organisation and follow up quarterly with the staffs on progress
Established and created documented SOPs and Job Descriptions for rooms & Public Area
Trained new contract staff to run the daily operation as SOP
Oversee and coordinate team leaders and team members ensuring guests receive prompt service.
Pankaj Bhatia
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Carry out inspections of assigned area and maintain the highest standards required by the organisation.
Facilitate good communication process with team member’s thereby ensuring performance is effectively managed.
Check the grooming standards of all staff.
Handling afternoon and night shift single handed, running a smooth operation in liaison with the front desk.
Conduct the briefing for staff and passing on right information
Coaching, counselling for staff and provide a constructive feedback to enhance performance.
Conduct performance appraisals for team members to monitor their development
Daily inspection of VIP Rooms.
Major Achievements
Departmental trainer for Housekeeping
Contributed in reaching the departmental effective coaching and Training for the team members on the job skills.
Certified Group Training techniques and chemical trainer.
Good knowledge of Inventory for Amenities and Linen
Basic food and hygiene Training
Diversey chemical Training 2020
Certificate of Achievement 2021
Educational / Computer Skills:
Microsoft Windows
OPERA PMS 5.5.0.19
Good knowledge of IDS
B.Sc.
Basic computer operating in MS office Package
English
Hindi
Punjabi
Nepali
Career Interests
Housekeeping
Hotel Management
Event Management
Laundry Management
Operational Environment (Inventory Controller, etc) Pankaj Bhatia
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Personal & Passport Details
Date of Birth: 12/12/1995
Nationality: Indian
Religion: Hindu
Marital Status: Single
Gender: Male
Passport No: L1990887
Passport Expiry: 13/02/2024
Place of issue: India
Visa Status: Employment
Health and Safety:
Complies with personal responsibilities under the health and safety of the hotel. Carries out fire, safety and evacuation procedures by the fire policy of the hotel report any hazard and follow up to ensure action taken.
Attend any training session or communication meeting as advised by management. Maintain high levels of personal hygiene.
Declaration:
I have been tipped that there exists a vacancy in your esteemed firm for the position as mentioned above. I assure that the above-mentioned are true to my knowledge and belief. I trust my qualifications and experience will meet your requirements and I look forward an opportunity to work with you.
Ras Al Khaimah Pankaj Bhatia
Mina Al Arab
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