Customer Service Front End
Resume:
M'KENNA
MILLER
******.******@*****.***
4701
S K I L L S
Customer service
Cash register operation
Staff supervision
Fraud prevention
Problem-solving
Organization
P R O F E S S I O N A L S UMMARY
Dependable Customer service and retail industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and a hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.
E X P E R I E N C E
H O T E L H O U S E K E E P E R
Choctaw Casinos
Durant, OK
March 2022 Current
Offered guests above-and-beyond support for room needs, as well as finding amenities and obtaining desired items. Completed checklists for each room, including wiping down high-touch areas, dusting surfaces and cleaning mirrors. Stripped bedding, counted room linens and refreshed room with fresh sheets, pillowcases and towels.
S O C I A L M E D I A M A N A G E R
The Brothers Trimm
Durant, OK
November 2021 Current
Developed content focused on increasing both brand engagement and revenue.
Commented, liked and shared posts to increase visibility and engagement on various social platforms.
F R O N T E N D A S S O C I A T E
Walmart
Durant, OK
April 2019 November 2021
Supervised attendants in collection of carts and baskets from parking lot to maintain supplies for customers.
Coordinated maintenance team to keep front-end areas clean and free of trash, spills and excess carts.
Maintained strong coverage at front end through successful management of employee breaks and well-coordinated team assignments.
Operated POS system, and coordinated go homes at the end of the day to close.
E D U C A T I O N
H I G H S C H O O L D I P L O M A
Epic Charter Schools
Durant, OK
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