MARCIO

DANIEL

KELLY

CARTER

PROFILE To obtain a position where my years in customer service will add value to an organization and enchance a customer's experience.

Phone: 414-***-****

E-mail: adrlut@r.postjobfree.com

Address: 7925 W Oklahoma Ave

Unit 1, Milwaukee WI 53219

PROFESSIONAL

EXPERIENCE

BARISTA Starbucks (01/2022 - present)

Bilingual (Spanish and English)

Problem management

Microsoft Office Suite

First Aid

Problem Solver

Crowd Management

Security Awareness

SKILLS

Crisis Management and Human Behavior

Cash handling/Cashiering

OFFICE MANAGER

Curvado Care LLC (03/2020- 12/2021)

.Overview the needs of the clients and make sure they have the daily necessities in their homes.

Monitor their finance as well make sure bills are paid on time. Work side by side with owner and printed out monthly flow sheet for each client. CALL CENTER REPRESENTATIVE

Caribbean Contact Center (03/2017 - 03/2019)

Handling incoming calls for Medicare enrolled customer or individual that are calling with inquiring for Medicare and Medicare supplement insurance as a secondary. Ensure all customers are provided with accurate information. Be knowledgeable of all products.

EDUCATION

TOURISM

Univerisidad Tecnologica de Honduras (2006 - 2007) Operate both manual and semi-automatic espresso machines, as well as commercial coffee brewer.

Memorize drink orders and preferences for regular customers to build rapport and increase brand loyalty.

CERTIFICATIONS

Tourism Etiquette, Protocol, and Customer Service Certificate The General Directorate of the Merchant Center Certifications HIGH SCHOOL

Instituto Evangelico Bethel

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