Clerk Services Manager

ANDREA WALKER

Brooklyn, NY *****

***********@*****.*** / 347-***-****

SUMMARY

Skilled professional seeks rewarding position with this amazing organization. It is my ambition to join an organization that welcomes my client-focused mindset, analytical acumen, effective communications, great presentation and problem solving skills. I also seek an organization that fosters an environment of personal and professional growth through solid on-the-job training and a diverse work environment. Educating is my key strength and I would love to grow in that area. Demonstrate a Passion for excellence in driving education and client service . Create strategies and plan for a succesful day by reviewing business needs. Train consultants to provide passionate professional and courteous service for the ultimate client experience through knowledgeable education and demonstrated applications. Provide an alluring shopping experience by educating and holding the team accountable for taking the information they are learning back to stage to provide excellent client service. Strong organizational and planning skills in order to effectively communicate priorities and goals for my team. Strong coaching and leadership skills to educate motivate and empower my team. Ability to analyze and forsee challenges before they arise. Use my interpersonal skills to connet and motivate my team daily. Onboard all new hires and ensure they are set up for success. Lead a successful winning team on daily basis to deliver on our company objectives.

SKILLS

TECHINCAL SKILLS

Strong knowledge of POS systems, Cash

Management systems. Proficient in typing and with

most MS Office applications Dayforce Sheduling and Windows applications.

Decision Making

Problem Solving

Staff Training and Development

Relationship Building

Team Recruiting and Onboarding

EXPERIENCE

Sales and Services Manager / Sephora - New York, NY 06/2004 - Current Recruit, hire and onboard top talent for the New York Metro region. Train and develop cast members on the company objectives. On a daily basis lead my cast with a winning strategy to deliver on our company objectives. Plan and execute trainings and education task daily that educate the cast and impact clients on a daily basis. Support my Operations Team with inventory management cycle count and updates . Managed and resolved customer complaints to support positive service experience resulting in business loyalty. Trained and managed staff to drive high productivity, excellent performance and positive employee satisfaction and maintained standard operating procedures.

Clerk / New York Stock Exchange - New York, NY 01/1999 - 01/2004 Communicate with brokers and buyers on a daily basis Worked in a fast-paced environment where you need to be able to communicate effectively with multiple people at once

Use interpersonal skills to navigate the trading floor and communicate with buyers and sellers on a daily basis AW

Responsible for filing and getting the order out in a timely manners on a daily basis Be the liason between brokers and buyers for them to communicate effectively Responsible for training all the new trainee or intern Supervises any new trainee regarding policies procedures and expectations. EDUCATION AND TRAINING

High School Diploma

Girls High School, Baruch College

Associates Degree: Business Communicstions

REFERENCES

References available upon request.

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