Service Representative Customer

Laura Martinez

*** * ***** ****** *********, Ohio 44095

Phone: 440-***-****

Email: *************@*****.***

Summary

I have worked in restaurants for years as a manager and now currently I work as a customer service representative and help customers solve problems that they are having with their products, I am extremely hard working and enjoy interacting with people, I am also bilingual (Spanish/English)

Experience

Euclidean Support: Euclid, Ohio Title: Customer Service Representative February 2021 - Present

Troubleshoot television issues with customers over the phone, customer claims, pay bills for customers over the phone, product sales, use Excel, PowerPoint, and Word, and maintain a positive and upbeat attitude toward the customers and employees I work with.

Pinstripes: Beachwood, Ohio Title: Junior Sous Chef (Manager) August 2018 - June 2021

Manage night shift, in charge of a crew of 25, safety captain of building, Use Microsoft Word, Excel, Teamwork, Leadership, Perform Interviews, staff appraisals, staff counseling/write-ups, Control labor, and staff training.

Abuelos: Warrensville, Ohio Title: Server/Host July 2015 - August 2018

Customer service, Attention to detail, Multitasking, Teamwork, Cash handling, Training.

Education:

Auburn career center

State Tested Nursing Assistant (STNA)

Skills:

Languages: English – proficient in both reading and writing

Spanish – proficient in both reading and writing

Computer OS: Mac, Windows, Linux, IOS, Android 7.0

Programs: Microsoft office suite, Adobe applications, FL Studio, LMMS

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