Customer Service Receptionist

CURRICULUM VITAE

GLADYS WANJIKU MWAI

Contact: +254*********

EMAIL ID: adrlsj@r.postjobfree.com

PROFILE

A suitable position with an organization where I can utilize the best of my skills and abilities that fit to my education, skills and experience a place where encourage and permitted to be an active participant as well vital contribute on development of the company.

SKILLS:

Good leadership skills and excellent team players

High level of attention to details in all aspects of work responsibilities

Flexible to work anytime when required even on weekends

Efficient and well behaved person

Keep excellent inter personal relations with colleagues and ready to help them

Good customers service and communications skills

Ability to handle multiple tasks simultaneously

Patient and always hopeful

PERSONAL INFORMATION

Date of Birth 18/09/1994

Marital status Single

Nationality Kenyan

Language English & Swahili

Sex Female

ACADEMIC QUALIFICATION

KENYATTA UNIVERSITY 2014

Attained certificate Digital skills& information technology

KINYOGORI SECONDARY SCHOOL 2012

Attained certificate of secondary school (K.C.S.E)

KAMANDURA PRIMARY SCHOOL

Attained Kenya certificate of primary education (K.C.P.E)

WORK EXPERIENCE

DURATION 2019 UP TO DATE

LEBANON

House keeper

DUTIES AND RESPONSIBILITIES.

Running errands

General households cleaning and tidying ( vacuum,sweeping, dusting, mopping cleaning windows and mopping Floors

Laundry and ironing

Make guest room and beds

Cooking and helping in the kitchen

linen removing that has stain

Going for shopping and bills payments

Reporting any safety hazards to the owner

Skills

Neatness and cleanliness

Time management

Customer service

Attention to details

Trustworthy

Organise

WORKED AS RECEPTIONIST AT BUSTANI DAY SPA KENYA

Greeting and welcoming guests with a smile

Coordinating all therapist

Allocating all therapist, receipting and invoicing of cheques

Checking emails are up to date

Answering clients calls and scheduling of bookings

Store management

Making sure there is accuracy on daily sales in the system

Performing ad-hoc administration duties

Receiving and dispatching deliveries

Maintaining office services as required (such as cleaners and maintenance companies)

WORK AS WAITRESS IN SIGNATURE HOTEL DUBAI 2018

DUTIES AND RESPONSIBILITIES WORK AS HOSTESS ON WEEKENDS

RESPONSIBILITIES

Welcoming guest on their arrivals with smilel

Attending to guest needs answering phone to the clients

Provide the perfect service experience for every guest.

Ensure the guests feels important and welcome in the restaurant

Ensure hot food is hot and cold food is cold

Adhere to timing standards for products and services

Look for ways to consolidate service and increase table turns.

Present menu, answer questions and make suggestions regarding food and beverage

WORKED IN CUSTOMER SERVICE AT FRESH AND JUICE COMPANY DURATION: APRIL 2014-AUGUST 2015

DUTIES AND RESPONSIBILITIES

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

WORKED AS RECEPTIONIST AT JOELINK MEDIA DURATION: APRIL 2012-JANUARY 2014

DUTIES AND RESPONSIBILITIES

Welcoming customers as they arrive with a smile

Providing customers with products information that they need

Establishing and maintaining contacts hence selling and creating new customers..

Following up clients through email’s and phone calls.

Introducing new market strategies.

Capitalizing and maximizing on sales.

INTERESTS

Learning new things

Helping people work out problems

Travelling

Listening &singing to music

DECLARATION

Here I am kindly declared that the above mentioned details all true in the best of my knowledge and believe.

GLADYS WANJIKU MWAI

REFEREES

UPON REQUEST

Contact this candidate