Customer Service Data Entry

Linda C. Mallett

414-***-**** *********@*****.***

Highlights of Qualifications

Dedicated Customer Service Representative with over 15 years of experience, offering versatile office skills and

proficiency in Microsoft Office programs (MS Access; MS Excel; MS PowerPoint; MS Outlook; MS Word); possess

strong interpersonal and problem-solving skills; readily adapt to change, works well independently or with a team, and

exceeds expectations; able to juggle multiple priorities and meet tight deadlines without compromising quality; always

diligent in the manner of productive and proficient service, knowledge of principles, and processes for providing the

best in outstanding customer service.

Professional Office Customer Service Skills and Abilities

Inspecting incoming and outgoing mail for contraband

Multiple clerical tasks (e.g., data entry, filing, records management and billing). Maintaining database and ensuring the delivery of premium service to customers.

In charge of internal and external customer related issues and collection; liaison between the sales team, distributors and the international customers.

Monitoring electronic inventory; processing orders; preparing domestic and international shipping documents; coordinating and tracking shipments; generating invoices; maintaining customer files.

Communicating effectively with multiple departments to plan and execute shipments.

Establishing strong customer relationships to effectively achieve results.

Coordinating annual safety training, assessments and inspections.

Providing timely, courteous and knowledgeable response to information requests

Screening and transferring calls; prepared shipping documents.

Developing comprehensive, safety procedure manual which helped to provide a safer environment for employees.

Responsible for multifaceted clerical tasks (e.g., sorting, quoting/quote modifications, scanning, filing,) providing premium service to customers.

Liaising between the sales team, distributors and customers; processed orders; create shipping documents and tracked shipments; maintained customer files.

Proficient with new SAP concepts.

Filling in for staff members in case of absenteeism or overwork.

Professional Development

Over 10 years of professional, driven and consistent office customer service experience.

Strong leadership and motivational skills.

Decreasing paperwork by 30% by introducing electronic records-keeping techniques

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Developing specific goals and plans to prioritize, organize, and accomplish work needed.

Analyzing information and evaluating results to choose the best solution and solve problems.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Excellent customer service skills.

Ability to communicate well with others.

Proven employee relations skills.

Keeping up-to-date technically and applying new knowledge to the job.

Professional Office Customer Service Experience:

Guhring Inc. Office Customer Service Rep Brookfield, WI 05/2012 to 01/2018

IGC Technologies LLC Sr. Office Customer Service Tech Milwaukee, WI 03/1998 to 06/2009

Texas Dept. of Criminal Justice Admin. Assistant 1 Hutchins, TX 06/2021 to 04/29/2022

Education

Milwaukee Area Technical College Associates of Science Medical Administration Milwaukee, WI

Cardinal Stritch University Associates of Science Business Milwaukee, WI

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