Customer Service Active Directory

William Tatum

Lancaster, SC *****

adrlr7@r.postjobfree.com

+1-803-***-****

#readytowork

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Service Desk Technician

BAE Systems - Charlotte, NC

August 2015 to August 2016

Provide first-tier, technical support & problem solving management to end users on issues of computer operations, including installations, setup, error messages and application use. Candidate must have the ability to identify research and resolve technical problems in a Windows 7 environment. Candidate would need to have superior customer service skills, ability to document and track requests for assistance and escalate unresolved issues to higher level support in accordance with established policies and procedures

NOC Technician

Global Linking Solutions - Charlotte, NC

September 2012 to August 2014

As a NOC technician, I was responsible for carrying out monitoring operations, servicing servers, network and telecommunication equipment in data centers and other organizations. They monitor data center infrastructure, servers, and computer networks for issues from a centralized location. When a system encounters any snag, the NOC technicians have to troubleshoot by sorting out issues and making it function properly.

Education

Associate in Computer Networking

ITT Technical Institute-Charlotte North - Charlotte, NC August 2010 to May 2013

Skills

• Skills

• ㅡ

• Computer Networking

• LAN

• Network Monitoring

• Network Support

• Active Directory

• Ethernet

• VPN

• WAN

• TCP/IP

• Microsoft Windows

• Operating Systems

• Help Desk

• Microsoft Windows Server

• Linux

• Network Firewalls

• Troubleshooting

• DHCP

• Software troubleshooting

• Inventory control

• DNS

• Warehouse experience

• Asset management

Contact this candidate