Customer Service Representative
Resume:
Santasia McLaren
Phoenix, AZ *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Amazon Delivery Driver
LCM Logistics - Phoenix, AZ
October 2021 to Present
Delivers high-quality products to our customers in a safe, courteous, and timely manner. Establishes and maintains outstanding relations with customers. Reviews and verifies invoices and purchase requests to ensure accuracy. Inspects delivery vehicles and ensures the safety and security of the loading and unloading process. Contacts customers to confirm delivery details.
Determines placement of merchandise, follows safety and lifting protocols during deliveries, and conducts safety reviews.
Maintains delivery logs and records.
Store Manager
Check Into Cash - Stockton, CA
March 2021 to Present
• Provides financial transactions that best fit our customer’s needs; such as, loan services, money orders, check cashing, or wire transfers
• Provides a positive customer experience while developing and maintaining strong customer relationships
• Marketing efforts within the community to build sales and grow our customer base
• Must have the ability to work successfully in a team environment and thrive in a fast paced work environment
• Perform approved collection activities, maintain customer files and point of sale system, as well as ensure accurate cash controls within the location. Delivery Driver
FLI-LO FALCON, LLC - Elk Grove, CA
October 2020 to December 2020
• Delivers high-quality products to our customers in a safe, courteous, and timely manner.
• Establishes and maintains outstanding relations with customers.
• Reviews and verifies invoices and purchase requests to ensure accuracy.
• Inspects delivery vehicles and ensures the safety and security of the loading and unloading process.
• Contacts customers to confirm delivery details.
• Determines placement of merchandise, follows safety and lifting protocols during deliveries, and conducts safety reviews.
• Maintains delivery logs and records.
Customer Service Representative
Empereon Constar - Alvin, TX
April 2019 to August 2019
● Responded to calls from customers in accordance with company policies
● Handled and resolved all customer concerns by providing accurate information with empathy
● Thoroughly and accurately documented customer interactions using established routines
● Provided one on one assistance with processing orders and customizing designs
● Provided exceptional service receiving an average customer service rating of 98%
● Make sales by upgrading customer services or adding new services to customers account
● Fix customers technical issues from internet, phone and down to television issues
• Assisted customers with a warm and professional attitude
• Processed orders
• Assisted customers with questions
• Kept records of customer complaints
• Managed customer accounts
• Assisted with technical support duties
• Handled billing issues and order inquiries
General Assembly
Tesla Motors Fremont - Fee, MT
May 2018 to February 2019
Perform physical assembly operations, adhering to the standard processes and procedures of Tesla's Production System
• Construct assemblies or physical systems at the required output and quality, using physical operations which can include repetitive pushing, pulling, gripping, twisting, reaching, etc.
• Detect abnormalities in the manufacturing process, and use root-cause analysis to identify and resolve issues
• Escalate functional and process failures to the appropriate support groups and leaders
• Share ideas on process design and tooling improvements to increase quality, reduce cost, and support the production work environment
• Ensure safety is always a priority by maintaining a safe work environment and following safety rules
• Demonstrate a genuine regard and respect for the well-being of teammates and co-workers
• Worked on small parts assembly
• Operated mixing machinery and materials
• Performed quality checks
• Trained new hires
Customer Service Representative
Minted - Oakland, CA
November 2017 to January 2018
Responded to calls, emails, and live chats from customers in accordance with company policies
● Handled and resolved all customer concerns by providing accurate information with empathy
● Thoroughly and accurately documented customer interactions using established routines
● Provided one on one assistance with processing orders and customizing designs
● Provided exceptional service receiving an average customer service rating of 98% Housekeeper
Holiday Inn Express - Clinton, MS
November 2015 to August 2016
Established and maintained clean and comfortable "home" environments by performing cleaning duties such as vacuuming, dusting, cleaning windows and bathrooms
● Maintained lists of vacant rooms that required housekeeping attention before the arrival of their next occupants
● Assisted customers by providing detailed information, resolving their complaints, and ensured that every guest left extremely satisfied
Server
Cracker Barrel - Jackson, MS
June 2014 to May 2015
Accurately recorded orders and partnered with other team members to serve food the would exceed patrons expectations
● Regularly checked on guest to ensure satisfaction with each food course and independently resolved complaints to ensure maximum customer satisfaction Crew Member / Manager in Training
Sonic - Raymond, MS
December 2012 to May 2014
Delivered exceptional, friendly, and fast service
● Appropriately suggested additional items to customers to increase restaurant sales
● Scheduled employees daily and weekly shifts in accordance with store budget.
● Handled customer complaints and provided solutions to employee disputes. Education
Bachelor's in Social Work in EXCELLENT COMMUNICATION SKILLS Grand Canyon University
June 2020 to Present
High School Degree
Ronald E. Mcnair High School - Stockton, CA
August 2008 to May 2012
Skills
• Assembly Worker
• Assembly Line
• Customer Care
• Customer Service
• CSR
• Call Center
• Customer Support
• Clean Room
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Excel (10+ years)
• QuickBooks (3 years)
• Patient service (2 years)
• Word Processing
• Supply Chain Experience
• Logistics
• Store Management Experience
• Banking (Less than 1 year)
• Analysis skills (2 years)
• Loan processing (Less than 1 year)
• Dispatching
Certifications and Licenses
food handler certificate
driver's license
Computer Skills
Word Processing
Assessments
Scheduling — Highly Proficient
January 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Reliability — Highly Proficient
February 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
February 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Delivery Driver Fit — Proficient
October 2020
Measures the traits that are important for successful delivery drivers Full results: Proficient
Inside Sales — Highly Proficient
November 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Customer Service — Highly Proficient
October 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Call center customer service — Highly Proficient
June 2021
Applying customer service skills in a call center setting. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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