Position Desired: Assistant Restaurant Manager

MICHAEL SANTILLAN MENDOZA

Address 1: 64 J. Asilo St. Brgy. Sta. Ana Taytay, Rizal . Philippines Address 2: 430 Sampaguita St. Mambog Binangonan, Rizal Mobile No.:+639-*********

Email Add: adrlqe@r.postjobfree.com l adrlqe@r.postjobfree.com CAREER OBJECTIVE

To enhance and utilize my skills, talents and acquired academic knowledge in a reputable firm that offers opportunities to deserving individuals on the basis of performance. SUMMARY OF EXPERIENCE

Highly motivated and result oriented with exceptional leadership and communication skills, as well rounded supervisor with more than 10 years experience in leading and motivating employees and achieving company goals and objectives. Exceptional skills in multitasking and able to identify problems and apply creative solutions for positive outcomes. EMPLOYMENT HISTORY

Position: Kitchen Staff

Duration: November 9, 2021 – May 8, 2022

Company: Cuz Venture KNC ( Chowking )

Company Industry: Oriental Quick Service Restaurant Address: SM East Ortigas Pasig City

Department: Operations

Duties and Responsibilities:

● As part of the Operations team I regularly ensure that all of the products are within the standard according to company policy.

● Works efficiently and effectively to gather, wash, cut, season, cook, and store quality ingredients.

● Maintains a clean and safe work area adhering to food safety and health standards

● Monitor daily operational procedures which include Quality Food and Service. Position: Store Supervisor

Duration: July 2017 – October 2019

Company: Chowking Orient

Company Industry Restaurant Chowking

Address: Al Diyafa Dubai UAE

Department: Operation

Duties and Responsibilities:

● Supervised store in the area of responsibility.

● Assist the Store Manager in store operation and profitability of the store.

● Ability to motivated employees to achieve and exceed individual and company expectations.

● Manage operations, including scheduling, daily decision making, delegating tasks, and staff support and customer interaction, while upholding standards, product quality and cleanliness of the store.

● Responsible for Sales Target Achievement and Quality, Service, Cleanliness and Hospitality Management;

● Creates innovative ideas on attracting patron customers and increasing customer awareness.

Position: Store Supervisor

Duration: June 2016 – January 2017

Company: AHB

Company Industry Restaurant Chowking

Address: Dar Al Salam Mall Doha Qatar

Department: Operation

Duties and Responsibilities:

● Supervised store in the area of responsibility.

● Assist the Store Manager in store operation and profitability of the store.

● Ability to motivated employees to achieve and exceed individual and company expectations.

● Manage operations, including scheduling, daily decision making, delegating tasks, and staff support and customer interaction, while upholding standards, product quality and cleanliness of the store.

● Management of direct reports, trains and develops staff according to company policies and ensures relevant Human Resource (HR) procedures are followed;

● Responsible for Sales Target Achievement and Quality, Service, Cleanliness and Hospitality Management;

● Manage and maintain stocks flow and coordinates with the purchasing department;

• Ensures that proper Labor Cost Management is being followed, this includes proper manpower scheduling and achievement of sales per man hour target. Position: Head Cook

Duration: June 2013 - June 2016

Company: AHB

Company Industry Restaurant Chowking ( Al Sadd, Salwa, and Dar Al Salam Branch ) Address: Doha Qatar

Department: Operation

Duties and Responsibilities:

● Overall in charge in kitchen operation.

● In charge on preparation of all food items and mis en plas

● In charge of all necessary sauces cook within standard and according to procedure.

● Ensures upkeep condition of all equipments and fixtures within the store premises

● Handles and cleans kitchen equipment carefully and safely to prevent damage or injury.

● As part of the Operations team I regularly ensure that all of the products are within the standard according to company policy

● Manage and maintain stocks flow and coordinates with the purchasing department;

● Maintains a clean and safe work area adhering to food safety and health standards.

● Monitor Food cost Daily month end and year-end inventory. Oversaw store activities to ensure achievement of the store operational target. Position: Commis 1

Duration: January 2012- June 2013

Company: AHB

Company Industry Restaurant Sizzling Hotpot

Address: Holiday Villa Hotel Mansoura Doha Qatar

Department: Operation

Duties and Responsibilities:

● Assist the Souz Chef in preparation of all food items and mis en plas

● Prioritizes and organized tasks for speed and quality assurance.

● Responsible for Product Forecasting on a daily basis.

● Maintains a clean and safe work area adhering to food safety and health standards.

● Prepares all items in accordance with approved recipes.

● Works efficiently and effectively to gather, wash, cut, season, cook, and store quality ingredients.

● Handles and cleans kitchen equipment carefully and safely to prevent damage or injury.

● Handling food safety of the store and cleanliness and sanitation. Position: Pro Manager

Duration: September 2007- May 2012

Company: Fresh n Famous Foods Corporation

Company Industry: Restaurant Formerly Chowking Food Corp. Address: Sitio Hangganan Pag-Asa Binangonan, Rizal Department: Operation

Duties and Responsibilities:

● Assist the Store Manager in store operation; Ensures Profitability of the store.

● Train and schedule for newly hired staff and responsible for the training and performance of the store

● Effectively resolved all customers inquire comments, issues and complaints creating greater customer loyalty and strong brand of equity.

● Management of direct reports; trains and develop staff according to company policies and ensures relevant Human Resource (HR) procedures are followed;

● Plans LOCAL STORE MARKETING and other Promotional activities in coordination with Marketing Department;

● In charge of Cost Management.

● Monitors reports in Inventory Management and Cash Handling and Control;

● Mainly monitor schedules of staff and excellent operational standards. Secure cash as well as daily sales, change fund and petty cash fund.

● Create local store marketing to achieve sales target, Supervise subordinates in their daily performance to meet operational standards.

Position: Assistant Cook 3, 2 and1/Stock Controller Duration: August 1, 2001 – September 6, 2007

Company: Fresh n Famous Foods Corporation

Restaurant Formerly Chowking Food Corp

Company Industry: Oriental Quick Service Restaurant Address: Sitio Hangganan Pag-Asa Binangonan, Rizal Department: Operations

Duties and Responsibilities:

● As part of the Operations team I regularly ensure that all of the products are within the standard according to company policy;

● Manage and maintain stocks flow and coordinates with the purchasing department;

● Monitors and reports, as necessary all merchandise and non-merchandise stock concerns.

● Works efficiently and effectively to gather, wash, cut, season, cook, and store quality ingredients.

● Handles Training and Development of the kitchen staff.

● Maintains a clean and safe work area adhering to food safety and health standards

● Monitor daily operational procedures which include ordering of stocks, availability of stocks and sales targeting every shift.

Position: Production Manufacturer

Duration: May 2, 1996 – Jul 15,1996

Company: PAMCOR (Mitsubishi Motors Phils. Corp.)

Company Industry: Automobile Manufacturer

Address: Ortigas Ext. Cainta, Rizal

Department: Production Operator

Duties and Responsibilities:

● Assembles and repair different vehicle unit that has paint issues e.g dents and paint sogs

● Apply wet and dry sanding on units for pre painting process, then primer is applied

● Operates conveyor machines where units are processed.

● Units were carefully prepped to insure paintable surfaces, provide proper adhesion and smooth finish.

Position: Production Manufacturer

Duration: May 5, 1995 – Nov 15, 1995

Company: National Panasonic (MEPCO)

Company Industry: Electrical Devices Manufacturer

Address: Ortigas Ext. Taytay, Rizal

Department: Production Operator

Duties and Responsibilities:

● Assembles and inject polyurethane on different refrigerator units.

● Inspect and repair defective units prior for the final process

● Operates conveyor machines where cabinet units are layed on.

● Install refrigerator panels and cabinets.

● Prepares inner lining and outer casing prior for insulation and injection of polyurethane foam resin.

SEMINARS AND TRAININGS ATTENDED

Date Topic/Course Title

October 2018 QMS, FMS and SMM Training

Resolute Training Center

Deira Dubai, UAE

August 2018 Food Safety Training 1-2

Goodwill Bldg. Deira

Dubai, UAE

October 2016 Food Safety Training Level 2

AHB Food Division Basic Food Safety Training

Salwa Rd. Doha Qatar

March 2016 Food Safety Training Level 1

AHB Food Division Basic Food Safety Training

Abu Hamour Doha Qatar

November 2013 Fire Safety Training Program

CHUBB

Doha Qatar

July 2010 Crew Training System

Jollibee Center

Ortigas Ctr. Ortigas Ave., Pasig City, Philippines September 2009 Leadership Camp

Jollibee Plaza

Ortigas Ctr. Ortigas Ave., Pasig City, Philippines November 2007 Leadership Training Program

Jollibee Center

Ortigas Ctr. Ortigas Ave., Pasig City, Philippines June 2004 Gold Certification Program

Jollibee Center

Ortigas Ctr. Ortigas Ave., Pasig City, Philippines September 2009 Basic Fruit and Vegetable Carving

Las Palmas Hotel

Malate Manila, Philippines

September 2009 Basic Hotel and Restaurant Function Las Palmas Hotel

Malate Manila, Philippines

AWARDS AND RECOGNITIONS

July 29, 2018 Innovative Ideas to Success Campaign Champion

Resolute Foods

Dubai, UAE

SKILLS

Skill Yrs of Experience

Cook 12 years

Crew Trainer 10 years

Machine Operator 1 year

Delivery Rider 1 year

EDUCATIONAL BACKGROUND

Highest Education

Course: B. S. Hotel and Restaurant Management

Education Level: Bachelor / College Degree

Education Field: Hotel and Restaurant Management

Inclusive Dates: 2004 – 2009

School/University: University of Rizal System

Address: Angono Rizal, Philippines

Course: Basic Machine Shop

Education Level: Graduate

Education Field: Technical Course

Inclusive Dates: 1994 – 1995

School/University: Don Bosco Technical College

Address: Mandaluyong City, Philippines

Course: B. S. in Mathematics Major in Computer Info. Education Level: Bachelor / College Degree

Education Field: Education

Inclusive Dates: 1991 – 1993

School/University: Polytechnic University of the Philippines Address: Sta. Mesa Manila, Philippine

PERSONAL DETAILS

Age: 46

Date of Birth: August 5, 1974

Gender: Male

Civil Status: Married

Height: 157 cm

Weight: 77 kg

Nationality: Filipino

Religion: Catholic

Passport No.: EC6320123

Date of Issue: January 4, 2016

Expiry Date: January 4, 2021

Place of Issue: Philippine Embassy Doha Qatar

ENGLISH PROFICIENCY (Fluently/Well/With Difficulty) Speak: Well

Read: Well

Listen: Well

Write: Well

WORK REFERENCES

Gina Salazar Recruitment & Engagement Manager

HR Department (Chowking Orient Rest.)

Tel.No.: +971-*****-****

Email: adrlqe@r.postjobfree.com

Relationship: Recruitment Manager

Rhogel Dimailig Operations Manager

Chowking ( Food and Beverage Department )

Tel.No.: +974-****-****

Email: adrlqe@r.postjobfree.com

Relationship: Immediate Superior

Lineth Dapito Area Manager.

Fresh n Famous Foods Inc.

Tel.No.: +639-*********

Email: adrlqe@r.postjobfree.com

Relationship: Former Immediate Superior

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