Kingston Customer Service

Janeane Staple

** ********** *******

Kingston

876-***-****/876-***-****

***********@*****.***

Objective: To maintain customer satisfaction and improve customer experience with an established and stable company through my proven problem solving skills, customer experience and product knowledge.

Summary of Skills:

• Good communication and interpersonal skills.

• Handled inbound calls from prospective clients and tried to turn those prospects into paying customers.

• Maintains a low call time

• Extremely knowledgeable on computer productivity software

• Input call data into the computer database and generate reports for management at the end of the week

• Hard working.

• Good time management skill.

• Possess very good research skills.

Education: Christiana High School (2000- 2005)

Four (4) Caribbean Secondary Examination Certificate.

Subjects Grade

Social Studies 2

English Language 3

Religious Education 3

Agricultural Science 2

Mathematics pending

Experience: Customer Service Representatives/Cashier(2009-2012)

Kingston Bookshop C

52 Kings Street

Kingston.

• Assist customers with selecting the correct books.

• Register sales on cash register by scanning stationary items

• Totaling customer’s transactions.

Collection agents (2017-2019)

Jamaica Collection and Recovery Service Limited

56 Montgomery

Kingston 10

• Dealing with customers diligently, courteously and professionally while collecting payments.

• Initiate strategies for collection processes and procedures.

• Negotiate payment plans.

• Persuade customers diligently to pay past due amounts.

• Advise customers on alternative payment plans.

• Retain customer loyalty while initiating processes for collection payments.

• Maintain and update record of customer from whom collections are made.

• Generate reports for management at the end of the week,

Interest &Activities: Reading, helping others.

Reference: Available Upon Request.

Contact this candidate