Sheila D. Cox

**** *** ***** **** *

Greensboro, NC 27407

828-***-****

Email: adrlp2@r.postjobfree.com

OBJECTIVE: A position in Customer Service where my communication Skills in management, communicating with people, handling classified Information, training and experience can be effectively utilized while providing opportunities for performance- based advancement.

SUMMARY OF QUALIFICATIONS

Over 12+ years of progressive management experience

Excellent oral and written communications skills

Able to adapt to changes and work under stressful conditions

Team Player, who uses sound judgment in decision-making

A leader with a record of accomplishments in meeting goals and ensuring the efficient utilization of manpower and resources

EXPERIENCE

12/2021 – 05/2022 – Owens and Minor Production Assembler, Arden NC 28704

Able to work well with others in a team environment

Properly load and package products on the machines assigned

Inspect components for visible defects during the load and packaging process

Verify item number, lot number, and quantity to BOL

Ensure work areas are clean and safe from debris

09/2021 – 12/2021 – UPS Warehouse Worker – Package Handler, Asheville NC 28803

Able to be on a diverse, collaborative, energetic team who enjoy fast-paced work.

The ability to shift, move, lift, and load packages that can weigh up to 70 lbs. at a fast pace

An eye for detail and stamina to perform the job.

Reliability, responsibility, and a good pair of work shoes

Be able to work as a team to get the job done effectively and quickly as possible.

08/2015 – 07/2020 – Services Support Rep 1, Unisys, Augusta GA 30907

Provides technical support of hardware, systems, sub-systems and or applications.

Assists with navigating around application menus, may be required to remote into customer’s computer.

Troubleshoot network connectivity issues, working with remote employees on a corporate network.

Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.

Collect data pertaining to customer needs to better assist them with their system issues.

Communicate with customers to ensure their Active Directory Accounts, VMware, Mobile Devices, Computers, and various other system accounts are working properly.

Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.

05/2011 – 11/2012 Personnel Manager, United States Army Fort Gordon, GA 30905

Advised supervisors on organizational policy matters such as equal employment opportunity, sexual harassment, and recommend needed changes.

Analyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.

Maintained records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

Planned and conducted new employee orientation to foster positive attitude toward organizational objectives.

01/2009 - 05/2011 Communication Manager United States Army Fort Campbell, KY 42223

Supervised 20 employees in daily operations, including evaluations and inspection.

Managed the organizational communication security sensitive item materials supporting over 300 company clients.

Developed and wrote procedures for installation, use, and troubleshooting of communications hardware and software.

Prepared detailed network specifications, including diagrams, charts, equipment configurations, and recommended technologies.

Communicated with system users to ensure accounts were set up properly and to diagnose and resolve operational problems.

Collected data pertaining to customer needs, and use the information to identify, interpret, and evaluate system and network requirements.

Performed data backups and disaster recovery operations.

12/2007 – 01/2009 Communication Supervisor, United States Army (Kuwait) APO AP 09366

Prepared materials such as presentation, announcements, and annual reports.

Developed and implemented plans to meet business objectives of the organization.

Provided advice on technical issues like writing, printing and graphic designing. .

Coordinating with external consultants for development of communication tools.

Supervised over $2 million of sensitive items, radio and satellite communication. equipment; zero loss or damages in a 1-year period.

Developed and managed policies that maintained personnel administrative data, inventories procedures and material records; implemented a fast-tracking inventory system for resources and materials resulting in 100% accuracy accountability rate.

EDUCATION

Strayer University, Augusta GA, (Business Administration) Graduation (2016)

Virginia College, Augusta GA, (Medical Billing / Coding Specialist) Graduated (2017)

Augusta Technical College, Augusta GA, (Help Desk Support Specialist) learn how to effectively handle calls from customers and how to handle to successfully performed technical assistance to help resolve users issues.

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