Customer Service Representative
Resume:
Katie Otteni
Passionate about learning new things and growing my skill sets.
Hickory, NC
*************@*****.***
Successfully performed 7+ years in the customer service industry which entailed managing a restaurant and executed proficient skills related to marketing, sales, inventory, problem solving, customer care, computer programs, etc. I have a positive attitude. My mindset is customer oriented. Authorized to work in the US for any employer
Work Experience
Carrabbas Italian Bar & Grill
Carrabba's Italian Grill - Hickory, NC
February 2021 to Present
• Open the restaurant diligently and effectively in a timely manner.
• Seat, greet, and welcome each guest with a friendly face and smile.
• Offer and suggest newly released specials
• Offer samples of high end wine
• Connect with each table personally
AT&T Customer Service Representative
Concentrix - Hickory, NC
December 2020 to March 2021
Promptly answer 30-45 inbound phone calls a day, guiding customers through their online account, partake in encouraging sales to help benefit customers needs, processing payments/changes, excellent communication, professional and friendly farewell. Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time. Assistant Manager
Ruby Tuesday - Hickory, NC
September 2017 to October 2018
Kitchen manager-
Accomplishments include daily customer contact. Ensuring the staff is correctly prepping/following food safety, money and deposits are correct, entering and perfecting invoices, completing truck orders, making sure FIFO is in use, ensuring utility programs are being followed, connecting with the guests, and making sure everyone leaves with a good, memorable experience. Successfully managed food waste from 12% to 4% in my time of managing the kitchen while simultaneously raising sales 2.5%
Guest service manager-
Proper greetings to guests, engage in conversation, marketing, phone etiquette, scheduling, printing, scanning, microsoft word, fast thinker, outgoing, friendly. Increased customer satisfaction by 36%
Reduced turn around time by 28%
Preschool Teacher
Gaylord NEMSCA - Gaylord, MI
February 2014 to April 2015
Interact with all the children in a professional kind manner. Set up for meals, set up activities and engage in each activity with the children. Read books with the children, use imaginative play, correct behavior in a gentle, patient manner. Line the kids up accordingly for school pick up, check each kid out with the parent, and close down the classrooms as needed.
Education
High School Diploma in N/A
Gaylord High - Gaylord, MI
2014 to 2016
Skills
• Excellent customer service, multi tasker, team player,and fast learner. Word, Excel, 110 wpm. (4 years)
• Management
• Sales
• Inventory
• Scheduling
• Phone Etiquette
• Retail Sales
• Medical Terminology
• Assistant Manager Experience
• Inventory Control
• Customer service
• Microsoft Office
• Office Management
• Windows (8 years)
• Time management
• Restaurant Management
Certifications and Licenses
Medical Terminology
Present
Successfully completed and passed medical terminology college course. Interpersonal communication
Present
Successfully accomplished interpersonal communications college course. Additional Information
ABILITIES/SKILLS
• Able to make connections very easily with all types of people.
• Quick to learn new information and grasp concepts.
• Very well organized.
• Proactive in situations.
• Good communication skills.
• Delegation.
• Typing and transcription.
• Medical terminology
• Computer usage.
• Flexible.
• Telephone skill.
• Professionalism.
• Scanning, printing, scheduling.
• Business knowledge.
Very hardworking individual who has a bright personality with a warm smile. Can independently work, can also be a great team leader. Fast learner and very responsible.
Contact this candidate