Customer Service Collage

TAYLOR SHELP

P: 248-***-**** E: ***********@******.***

QUALIFICATIONS:

• Currently enrolled in at Washtenaw Community Collage for Computer Science

• 9 years of costumer service experience

• Ability to provide excellent customer service with swiftness, diligence, kindness, enthusiasm, patience and a professional attitude

• Naturally gifted interpersonally, intelligent, quick-to-learn and calm under pressure

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RESTAURANT EXPERIENCE:

Bartender, Port Ferndale, MI — 2019

Engaged in small talk and jokes with clientele in order to build rapport, and ensure they would become repeat costumers. Memorized 20+ cocktail versions, and created specialty cocktails in a high volume bar.

Server, The Whistle Stop, Pleasant Ridge, MI — 2016- Present Creating an uplifting guest experience daily in a family-dining atmosphere. Created speciality cocktail drinks on the fly. Working fast-paced breakfast and lunch shifts. Maintaining a clean, organized environment. Operating Point-of-Sale register system accurately. Efficiently completing both personal and extra side-tasks. Server, Hostess, Deli-prep, Salvatore Scallopini, Birmingham, MI — 2013- 2016 Served customers in a fine-dining atmosphere with grace and a professional attitude. Prepared tables for guests and large group parties. Maintained a clean and tidy work environment. Wine presentation, and up- selling. Processed phone reservations and take-out orders. Prepared salads, desserts and take-out orders. Operated Point-of-Sale cash register system; processed credit card and cash transactions. Coordinated with other wait staff members to provide team-oriented service. Upheld a positive rapport with guests and co-workers. Head Wait Server, Outback Steakhouse, Madison Heights, MI — 2014-2015 Provided excellent customer service and maintained a positive attitude under stress. Effectively memorized, sampled, described and up-sold frequently-changing menu items to customers. Gained knowledge in the selling of liquor, beer, and wine. Followed all necessary Health Department rules and regulations. Completed all daily and nightly side-work. Responsibly and accurately handled various cash-counting tasks: checking servers' cash remissions, comps, and coupons, as well as counting cash drawers from both the bar and

'to go' registers. Fairly and accurately distributed tip-share money to bartender and hostess. Handled safe deposit drops nightly.

REFERENCES:

Jared, WAB Co Manager, 248-***-****

Cosimo D'Aleo, Salvatore Scallopini Manager, 248-***-**** Brittney Scharp, Outback Steakhouse Co-worker, 586-***-****

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