Front Office Assoc., Customer Service, 50 wpm, Microsoft Office

Gracie J. Bieler

St. Louis, MO // Cell: 314-***-**** ************@*****.***

OVERVIEW

A self-starting, enthusiastic, & dependable human services professional with a desire to influence positive change in all populations. Consistently striving to maintain a positive & professional attitude, in all settings. Continue to lead by example and always remain flexible and teachable at all times.

EXPERIENCE

BJC Behavioral Health // St. Louis, MO

Crisis Counselor//From: 3/2022 – 6/2022

Description: In collaboration with Show Me Hope & the Department of Mental Health, the Crisis Counseling Program (CCP) would provide other BJC employees with support, education, and referral linkage to resources for potential trauma endured due to the pandemic. Continuously gathered data and statistics through assessments, surveys & other tools put in place by FEMA.

Gateway Foundation //St. Louis, MO

Counselor, CSS //From: 05/2021 – 10/2021

Description: Managed a caseload consisting of outpatient clients within three separate programs; created & updated treatment plans, assisted with establishing goals & provided support, encouraged & assisted clients with achieving goals, communicated with outside agencies, assisted with finding housing & all case mgmt.services, facilitated group counseling, created curriculum for groups, daily clerical duties & so much more!

The Salvation Army-Midtown-St. Louis, MO

CSS //From: 04/2020 – 11/2020

Description: Managed a caseload of both outpatient & inpatient clients, assisted with online Medicaid, food stamp, disability, unemployment & social security apps, transported clients to & from appts, picked up/dropped off prescriptions, assisted with resume building/editing, completed/ submitted online job apps, located housing and/or sober living, daily clerical duties, & so much more!

Center for Life Solutions // Hazelwood, MO

Counselor, CSS // From: 09/2018 -02/2020

Description: Managed 70+ outpatient clients on caseload, created treatment plans, indiv, group & family counseling sessions, crisis mgmt./intervention, monthly supervision, trainings to learn new skills, trained new employees, regular commun. with outside agencies, case mgmt, documented sessions, performed daily clerical duties, & so much more.

Bridgeway BH (PFH)//St. Charles, MO

Counselor,CSS, School Teams Coord.,Screener

From: 7/2013 - 9/2018

Description: Managed multiple inpatient clients on caseload, assisted w/ estab. treatment/life goals, provided support, feedback & encouragement during indiv, group, and/or fam. couns. sessions, weekly staffing meetings, documented interactions w/clients, assessments, crisis intervention, created curriculum for groups, trainings to improve skills, daily clerical duties, & so much more.

ProRehab // Florissant, MO

Front Office Assoc., PT Aide

From: 8/2010 – 07/2013

Description: PT Aide duties: Displayed necessary prioritization & time management skills when assisting physical therapists with patients’ exercises. Provided quality customer service including awareness of patient needs & therapist’s and/or doctor's specific plan of care. Used medical terminology when documenting exercises.

Front office duties: Used medical terminology in all communication & documentation, answered phones, scheduled appts, discharged & archived patients from system, accepted co-pays, filed charts, checked insurance benefits, explained benefits to patients, & created new patient charts for upcoming appointments.

EDUCATION

St. Louis Community College - 2013 – Associate in Applied Science in Human Services

St. Louis Community College – 2013 - Addictions Studies Certification

Columbia College – 2016 – Bachelor of Arts in Human Services

Walden University – 2019 - CURRENT- Master of Arts in Clinical Mental Health Couns. (Antic. Graduation 2024)

CREDENTIALS

Missouri Associate Alcohol Drug Counselor II – MAADC II - Exp: October 31, 2022 (qualifies for CADC/ CRADC)

*References available upon request.

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