Customer Service Warehouse Manager

Qualifications

Over ** years’ experience working in a warehouse environment with a strong customer service background.

Inventory control, integrating new product lines into the warehouse systems, customer service, including taking sales calls, inputting orders into computer, quality control .

Pulling products and preparing orders utilizing power drills and circular saws.

Maintaining cleanliness and adjusting shelving to accommodate new product lines.

Power equipment used was forklifts 30 + years using fork trucks, clamp trucks, and power mules to pull, load and unload trains, trailers and flatbeds.

15 years class A CDL tractor trailer driving, delivering, and pick-ups. Completed several customer service training classes including Quality Customer Assurance and service.

Worked as security guard for T.E.A.M. duties included rover, front barrier and general duties. This was a part time job working concerts and other large events all over the valley. My experience & knowledge of customer service was a great asset in this position.

Work History

2006 to 2013, CDL driver, Safeway Inc.

Pre-trip, post-trip inspections per D.O.T. regulations. Drive and deliver groceries, pick up store returns. Hook and unhook trailers, follow local and federal traffic laws .

2005 to 2006, CDL cement truck operator, Vulcan Materials Company

Pre and post trip inspections per D.O.T. regulations. Prepare cement loads for customer delivery, wash and maintain tractor for new concrete deliveries, receive proper documentation and signatures after deliveries, attend weekly safety meetings.

2003 to 2005, roll-off truck operator, Area Disposal

Inspections per D.O.T. regulations, pick up and deliver empty and/or full roll off dumpsters to customer job sites, transport to landfills to dump and document weights and fees for customers.

2003 to 2003, heavy wrecker operator, Barnett’s Towing and Recovery

Inspections per D.O.T. regulations, operate heavy wrecker to tow or recover disabled or wrecked tractor trailers to repair shops or customer terminals, work with DPS at accident scenes to remove disabled vehicles.

2002 to 2002, freight delivery driver, assistant terminal manager, Best Overnight Express

Load and unload trailers for dispatching other drivers, billing, set up pick-ups and deliveries for customers, make deliveries and pick-ups, follow DOT regulations, dispatching drivers

1995 to 2002, customer service, delivery driver, general warehouse manager, Valley Aluminum Inc.

Using forklifts load and unload inbound and out bound freight, supervise day to day warehouse functions and employees, complete payroll, customer service issues, sales floor for 3 years, customer service counter, and delivery driver.

1999-2000, event security T.E.A.M.

Worked as a rover, barricade, front-gate security for various events at locations throughout the valley.

References

Jon Taylor, Fast Track Window Cleaning, Owner, 602-***-****

David Smith, Safeway, Vulcan Materials, 623-***-****

Cary Martin, Safeway Inc., 480-***-****

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