Customer Service Representative
Resume:
SHELLEY DUPLANT
P R O F I L E
Throughout my career I’ve worked with everyone from professionals, to the bereaved and even children. This has allowed me to be adaptable and build meaningful relationships with my colleagues and clients. I bring a dynamic skill set that allows me to grasp new ideas and responsibilities quickly. I am ready to contribute to the growth and profitability of a company by using my interpersonal skills, aptitudes, and experience. P R O F E S S I O N A L E X P E R I E N C E
CHILD CARE PROVIDER
First Baptist Church Groves, TX 2019 - present
• Deliver safe and efficient childcare services to 50 children aged from kindergarten to fifth grade, collaborating with 7 other childcare providers.
• Develop friendly relationships and credibility with parents, educating children, assisting with schoolwork, and doing art projects.
• Instruct children in health and personal habits, such as eating, resting and toilet habits while creating a developing appropriate lesson plan.
ACCOUNT MANAGER/FAMILY SERVICE COUNSELOR
Service Corp. International Groves, TX 2014 - 2019
• Developed new leads while maintaining positive relationships with existing accounts.
• Delivered sales presentations, network, gain referrals and present group information seminars to potential clients.
• Maintained detailed prospecting activities in Salesforce; Generated Sales contracts in HMIS.
• Assisted families in planning Funeral and Cemetery Services before the time of need.
• Licensed by Texas Department of Insurance to sell Funeral Prearrangement Insurance. LEGAL ASSISTANT
The Foley Law Firm Houston, TX 2007 - 2012
• Evaluated and managed cases; reviewed case facts to determine acceptance of new clients.
• Consulted with new clients, collected pertinent records, and performed necessary research. Focused on elements needed to facilitate a positive outcome.
• Drafted and maintained trial documents; corresponded with courts and opposing counsel.
• Provided clients with status updates; demonstrated high level of problem-solving skills by handling client concerns with tact and diplomacy.
• Conducted recorded statements, collected pertinent records, and drafted demand letters.
• Produced and edited company advertisement for publication. ACCOUNT MANAGER/ MEDICAL TRANSCRIPTIONIST
United Neurology Houston, TX 2005 - 2008
• Responsible for sourcing referral prospects and developing new business while maintaining positive relations with existing referring physicians and attorneys.
• Composed a variety of correspondence, while developing useful marketing strategies, and maintaining informative sales reports.
LEGAL ASSISTANT
Law Office of Richard J. Presutti Houston, TX 2002 - 2005
• Consulted with new clients, collected pertinent records, and performed necessary research. Focused on elements needed in order to facilitate a positive outcome.
• Corresponded with claims adjuster throughout case and drafted final demand letters.
• Demonstrated high level of problem-solving skills by resolving client concerns.
• Maintained record of daily interactions. Conducted meetings to review status of cases. cases.
C O N T A C T
**************@*****.***
Groves, TX
E D U C A T I O N
ACCOUNTING
Completed 96 hours
University of Houston
CT Bauer College of Business
2008 - 2011
AWARDS
Dean’s List
Fall 2011
Spring 2010
Fall 2010
S K I L L S
• Salesforce
• Microsoft Suite
• Peachtree/Sage
• HMIS
• Analytical
• Communication
• Planning
• Relationship Building
• Grasp New Ideas
• Proactive
• Problem Solving
• CPR Certified
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