Personal Assistant Customer Service

BRIAN TRAUTWEIN

Norfolk, VA *****

****************@*****.***

+1-757-***-****

Work Experience

Inbound Sales Agent

Lifeprotect 24/7 - Norfolk, VA

March 2022 to Present

Inbound call center sales agent. Duties include: data entry, customer service, good communication, direct to customer sales, problem troubleshooting and resolution. Owner/Operator

Axiom Publishing Co. - Norfolk, VA

September 2020 to Present

Own and operate a CAD and Graphic Design Publishing company with a small department dedicated to being a personal assistant.

Outbound Call Center Agent

Advise Brands - Pendleton, OR

July 2014 to March 2015

Provide initial outbound calls to businesses to verify contact information is up to date and send a sales email to department head.

Owner/Operator

DGA Systems Ltd - Buffalo, NY

April 1996 to October 2002

Provide sales and service of desktop PC systems and peripherals to customer and local businesses. Build new and custom PC's to customer specifications, troubleshoot and repair or replace PC hardware and/ or software issues.

Education

Some college in Electronics

Bryant & Stratton College-Buffalo - Lackawanna, NY April 1992 to March 1993

High school diploma or GED

Skills

• CAD

• Graphic Design

• Personal Assistant Experience

• Adobe Photoshop

• AutoCAD

• Drafting

• Adobe Creative Suite

• Adobe InDesign

• Adobe Illustrator

• Photography

• Presentation Skills

• WordPress

• Adobe Dreamweaver

• Layout Design

• Illustration

• Computer Networking

• Upselling

• Logo Design

• Software troubleshooting

• Telecommunication

• Customer service

• Microsoft Office

• Microsoft Word

• Web Design

• Linux

• Social Media Management

Assessments

Customer service — Proficient

February 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

February 2022

Responding to customer situations with sensitivity Full results: Proficient

Mechanical knowledge — Proficient

June 2022

Understanding and applying mechanical concepts and processes Full results: Proficient

Graphic design — Familiar

June 2022

Using graphic design techniques and producing visual media to communicate concepts Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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