Sherrill Wilson

*** *** *** *****

Ridgeland, MS

adrlhx@r.postjobfree.com

601-***-****

Skills and Certifications

Computer literate

Customer Service

Receptionist

Type 35 wpm

Certified Tax Preparer

Assembly experience

Secretary

Educations

Hinds Community Colleges

Raymond, MS

(August 2008 – May 1997)

Associate Degree in Accounting

Velma Jackson Magnet High School

(August 1990 – May 1997)

Camden, MS

Diploma

Employment History

Alorica

(June 2020- June 2022)

Customer Service

Recognize individual customer service needs and resolve their inquiry

Ability to recognize and support the special needs of most vulnerable customers, including excellent customer service, negotiation, and people skills

Respond to customers through a variety of channels including telephone, internet, and written correspondence as appropriate

Provide excellent customer service through detailed knowledge of product ranges and services

The Salvation Army

Jackson, MS

(May 2018- January 2019)

Receptionist

• Answer telephone, screen calls, take messages and channel them

• Greeting visitors and direct them to the appropriate areas.

• Perform a variety of typing/clerical duties/computer duties as required by the Corps Officer

• Order supplies of all office materials

• Properly maintain the Corps filing system.

• Ensure confidentiality of records and information is protected.

• Maintain and promote good public relations on behalf of The Salvation Army.

Tax Preparer

Receptionist

Liberty Tax Service

Canton, MS

(December 2014- March 2018)

Managed income taxes for individuals and small businesses

Reviewing financial data and documents

Analyzed income statements

Interviewed client to obtain information

Completed and reviewed tax return

Trustmark Bank

305 Meadows Brook

Jackson, MS

(August 2015- November 2016

Teller

Provides customer service

Cash handling such as cashing checks and deposits

Loan and mortgage payments

Identify transaction mistake when debits and credits do not balance

Special Skills

Microsoft Word

Excel

Outlook

PowerPoint

Database

Publisher

Window

Microsoft Access

References

Available on request

Contact this candidate