Customer Service Representative

***** ****** ***** ***** *****: 281-***-****

Humble, Texas 77338 Email:- ******************@*****.***

Michelle Maxine Bryant

Objective

Seeking a challenging career that will utilizes my skills in my area of competence, enriches my knowledge, and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth.

Summary

Have had a wide and varied experience working in the Marketing, Banking and Finance industry. Areas of expertise includes Accounting, Investments, Credit Planning, Public Relations and Customer Service. Possessing good working skills, have had the success in getting things done through and with the corporation of others. Demonstrate the ability to work under pressure and providing professionalism in areas impacting on organization ability, viability and profitability.

Knowledge and Skills

Proficient in the use of ICBS, Lotus Applications and Microsoft Office Suite and the ability to navigate multiple computers and also navigate new software quickly.

Knowledge of Customer Service principles and practices include call center and telephone technology.

Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service respond to request for service\assistance.

Professional Experience

Asurion (October 7,2019- July 8, 2021)

Tech Support (Call Center)

Duties Include:- Engaging with the customer to understand their technology. Providing exceptional customer and technical support on phone explaining device capabilities, Troubleshoot Technical issues for customers personal devices, also evaluate concerns and issues, identify and deploy solutions, and help customers with troubleshooting steps, also utilizing call center technology to input, track, and report issues by navigating company’s software programs using web-based search engines to troubleshoot customer issues.

Alorica (May 30, 2017- September 25, 2019)

Customer Service Representative (call center)

Duties Include: - Communicating with customers through inbound and out bound calls and written communications. Responding to customer questions and responding to their problems. Using the computer to track, gather information and/or trouble-shoot issues for customers. Providing exceptional customer service when interacting with customers and office staff. Documenting and updating records and personal profile in the required systems while following company and client requirements. Remain calm and helpful even when dealing with upset customer. Escalate customer complaints and/or call your manager when necessary. Provide feedback and recommendations to your manager on ways the company can improve. Perform other duties as assigned by your management team.

(pg 2)

Michelle Maxine Bryant

Walmart (September 10, 2014 – May 27, 2017)

Customer Service Representative-Money Center

Duties Include: - Cashing of Checks, Bill payments and Auto Loans, preparing money orders, send and receive remittance via Money Gram or Walmart to Walmart and Debiting and crediting of money cards.

Victoria Mutual Building Society (Mar 2007- Dec 2013)

Accountant-Mortgage Department (Mar 2007-Jul 2010)

Duties Include:- Processing of Closed Mortgage Accounts, Preparing Suspense Account For Check Requisition, Answering queries and providing information regarding to mortgage Loans and property Titles.

International Customer Service Dept. - Member Care Agent (Promotion) (Jul 2010-Dec 2013)

Answering calls and queries by clarifying desired information, research required information using available resources, responding to all written member/customer inquiries received via telephone,

E-mail, website or social media. Own, log and immediately escalate customer complaints and resolve member/customer issues and ensure tickets are closed as per service level.

Education

Sept – Dec 2013 HEART Garmex Campus Kingston Jamaica Data Operations - Level II & III

Jun- Sept 2006 HEART Rockfort Campus Kingston Jamaica Data Operations - Level I

0ct 1991- Jun 1993 Exced Community College Kingston Jamaica Business Studies

Sept 1988- Jun 1991 Kingston Technical High School Kingston Jamaica High School Diploma

Jan 2019-Jun 2019 Lone Star College North Harris Humble Texas Accounting Assistance

Qualification

Will present upon request

References

Ms. Genevieve Barnett

Client Service Representative

PNC Bank

5493 NW St James Drive

Port St Lucie, Florida 34983

Telephone: - 772-***-****

Email:- ********@*****.***

Mrs Jennifer Leslie-Vanblarcom

Licensed Professional Counselor Supervisor

Enriching Counseling Services

107 W First Street

Humble, Texas 77338

Telephone: - 832-***-****

Email: - enriching ***********@*******.***

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